Sales Assistant

Kempston Group; East London; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A retail company in East London seeks a Sales Assistant responsible for customer service, stock control, and cash management. Ideal candidates will have retail or customer service experience and strong interpersonal skills. Duties include monitoring stock, managing cash transactions, and maintaining a neat store environment. The role requires a reliable individual capable of following procedures and managing multiple tasks. This position offers an opportunity to work in a dynamic retail environment.

Qualifications

• Must have previous retail or customer service experience.
• Strong communication and interpersonal skills are essential.
• Basic computer literacy including POS and Excel is beneficial.

Responsibilities

• Assist and attend to all customers entering the store.
• Provide product information and support client needs.
• Daily stock monitoring and cash management.

Skills

Previous retail or customer service experience

Strong communication and interpersonal skills

Basic computer literacy

Strong numerical and administrative accuracy

Ability to follow procedures

Work independently

Ability to manage multiple tasks

Familiarity with social media

Stock control and cash-up experience

Job description

SALES ASSISTANT

Minimum skills and experience required:

• Previous retail or customer service experience (pet industry advantageous)
• Strong communication and interpersonal skills
• Basic computer literacy (POS, Excel beneficial)
• Strong numerical and administrative accuracy
• Ability to follow procedures and work systematically
• Honest, reliable, and able to work independently
• Ability to manage multiple tasks and meet deadlines
• Social media familiarity (Facebook/WhatsApp groups)
• Stock control and cash-up experience advantageous

Duties and Responsibilities:

Customer Service

• Assist and attend to all customers entering the store
• Provide product information and support client needs
• Uphold company values: honesty, openness, integrity, constructive behavior, client focus, respect for all

Stock Control and Administration

• Daily stock monitoring, receiving, counting, and control
• Checking expiry dates and reporting stock with <3 months remaining
• Minimum 3 departmental stock takes per week
• Stock ordering, insertion, pricing, adjustments, and updating
• Monthly stock reports, supplier summaries and GP tracking

Cash Management and Financial Duties

Daily

• Cash-up and balancing of takings
• End-of-day procedures
• Reconciling stock sales to card machine reports
• Recording invoices and petty cash control
• Sales reporting to the owner

Weekly

• Cash counting and reconciliation
• Banking
• Ensure change levels are maintained

Monthly

• Stock sales reporting (department and detailed)
• Refund processing
• Stock-on-hand reporting
• Daily sales captured into cashbook
• Summary of invoices and credit notes
• Month-end stock summary per supplier
• Monthly GP reporting
• Personal sales capture

Store Presentation and Marketing

• Keep the store neat, clean, and visually appealing
• Set up product promotions and poster displays
• Update Facebook page 2–3 times weekly
• Post small adverts to community buy/sell groups (min. 4 groups; 2 posts/week)

Key Performance Indicators (KPIs)

• Monthly/annual sales budget and target achievement
• GP% performance
• Store growth
• Stock value reporting
• Marketing activity effectiveness