Sales and Technical Manager

Boardroom Appointments; Pinetown; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A company specializing in recruitment seeks a Sales and Technical Manager in Pinetown, South Africa. This role requires an engineering degree and involves managing customer relationships, technical support, and sales budgets. Strong proficiency in Excel and previous experience in technical sales are essential. The ideal candidate is self-motivated, organized, and proficient in English, with their own transport. Residents near Howick/Pietermaritzburg have an advantage.

Qualifications

• Engineering Degree in Mechanical, Electrical, or Mechatronics.
• Experience in a technical sales role.
• Organised with strong relationship-building skills.
• Proficient in Excel for reports and data.
• Self-motivated and capable of motivating others.
• Proficient in English communication.
• Own transport necessary.

Responsibilities

• Provide customer service and sales support.
• Build strong relationships with customers.
• Manage sales budget and gross margin.
• Respond to technical service requests and troubleshoot issues.
• Conduct equipment audits and implement maintenance programs.
• Ensure accurate forecasting with internal sales.

Skills

Customer service

Sales support

Proficient in Excel

Technical troubleshooting

Relationship building

Education

Engineering Degree (B-Tech or BSc Mechanical, Electrical, or Mechatronics)

Job description

Sales and Technical Manager

Key Performance Areas

• Customer service & sales support creating client centricity
• Build strong relationships with customers personally and professional
• Manage sales budget and gross margin
• Attend to customer complaints effectively and respond within 24 hours
• Respond to customers technical service requests, troubleshoot technical issues, identify the fault, and ensure root cause is fixed
• Implement preventative maintenance programmes and visit customers to conduct equipment audits
• Identify and achieve measurable technical and process developments and improvements, innovative for corrective measures.
• Liaise between customer, planning, and internal sales to ensure accurate forecasting
• Understand the customers business deeply and provide packaging solutions

Minimum Requirements

• Engineering Degree (B-Tech or BSc Mechanical, Electrical, or Mechatronics only)
• Previous experience in a technical sales role
• Organised, with the ability to build relationships at all management levels within customer organisations
• Proficient in Excel, able to generate reports and work with numerical data
• Highly self-motivated, energetic, and capable of motivating others
• Proficient in English able to read, write, and communicate professionally
• Own transport
• Should youreside in or around the Howick / Pietermaritzburg area is an advantage