Sales and Support VA

TalentPop App; Soweto; Remote; ZAR 525 000 - 788 000; Full time

Job summary

A growing e-commerce support company seeks a Sales and Support Virtual Assistant (VA) for a remote role. Candidates should have at least 1 year of sales or customer support experience, excellent communication skills in English, and familiarity with tools like Shopify and Zendesk. This position offers performance-based raises, paid time off, and a supportive team environment. Apply today to help shape e-commerce sales and support.

Benefits

Performance-based raises

Paid time off

Health stipend or HMO coverage

Recognition bonuses

100% remote setup

Career development opportunities

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles.
• Ability to work independently in a remote, fast-paced environment.
• Detail-oriented, proactive, and results-driven.

Responsibilities

• Provide real-time support to customers via live chat, email, SMS, and phone.
• Manage order inquiries, including shipping, tracking, returns, and refunds.
• Collaborate with internal teams to meet performance and service goals.

Skills

Sales experience

Customer support experience

Excellent written communication

Excellent verbal communication

Tech-savvy

Detail-oriented

Tools

Shopify

Gorgias

Zendesk

Job description

Sales and Support Virtual Assistant (VA)

Remote | Full-Time | E-commerce Support

At TalentPop App, we partner with fast-growing e-commerce brands to deliver exceptional sales and customer support that drives conversions and builds loyalty. We are currently looking for a Sales and Support Virtual Assistant (VA) to join our remote team. If you have a background in sales or customer service and are highly organized, tech‑savvy, and motivated to help customers find the right solutions — this role may be a perfect fit.

Key Responsibilities

• Provide real‑time support to customers via live chat, email, SMS, and phone
• Recommend products, assist in purchase decisions, and identify upsell/cross‑sell opportunities
• Manage order inquiries, including shipping, tracking, returns, and refunds
• Update CRM tools and track customer interactions accurately
• Represent each e‑commerce brand in a way that reflects their tone and values
• Share customer feedback and insights to improve sales processes
• Collaborate with internal teams to meet performance and service goals

Qualifications

• Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles
• Excellent written and verbal communication skills in English
• Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools
• Ability to work independently in a remote, fast‑paced environment
• Detail‑oriented, proactive, and results‑driven

Technical Requirements

• A personal PC or laptop with an i5 processor or higher.
• A stable internet connection with a minimum of 15 Mbps upload and download speeds.
• A quiet, professional workspace for calls.

What We Offer

• Performance‑based raises and commission opportunities
• Paid time off
• Monthly health stipend or an HMO coverage to keep you feeling your best (location‑dependent)
• Recognition bonuses for outstanding performance
• 100% remote setup with a supportive, collaborative team environment
• Career development opportunities

To Apply

Please include the application code BCS in your submission to be prioritized. When asked for the position title, select or write Brand Concierge. The Brand Concierge role offers higher pay with additional commission opportunities, making it an excellent choice for candidates looking to maximize their earning potential.

Join us at TalentPop App and help shape the future of e‑commerce sales and support. Apply today.