Sales and Service Consultant

ELMO Cloud HR & Payroll; Newcastle; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading insurance company in South Africa is seeking an energetic Sales and Service Consultant to join their team. This role focuses on providing exceptional customer service in the disability insurance sector. The ideal candidate will possess outstanding communication skills, empathy, and strong problem-solving abilities. The position offers competitive remuneration and a great work-life balance in a supportive environment.

Benefits

Competitive remuneration

Wellbeing Program

Flexible working environment

Volunteer and support opportunities

Reward and Recognition Program

Free secure parking

Qualifications

• Experience in insurance, financial services or a call centre environment is beneficial.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Respond to inquiries and provide information about products.
• Build and maintain strong customer relationships.
• Identify opportunities to enhance customer experience.

Skills

Exceptional communication skills

Empathy and compassion

Problem-solving abilities

Attention to detail

Organisational skills

Job description

Introduction

What we believe

At Blue Badge we have been leading the way in specialist disability insurance in Australia since 2014. Our mission is to support the mobility and independence of individuals with disabilities and those with limited movement. We achieve this through our customer‑focused team, our welcoming and inclusive approach, straightforward products and most importantly our efficient claims service.

The opportunity

We are looking for an energetic, positive and self‑driven Sales and Service Consultant to join our well‑established niche customer centric brand. You will play a crucial role in delivering exceptional customer service experiences to our clients focusing specifically on our niche disability insurance products. This position offers the opportunity to make a meaningful difference in the lives of individuals with disabilities by providing them with the support and assistance they need to navigate their insurance coverage effectively.

You will serve as the primary point of contact for customers, responding to inquiries, providing information and addressing concerns related to our products via phone, email and other communication channels.

You will build and maintain strong relationships with customers, demonstrating a genuine commitment to their satisfaction and proactively identifying opportunities to enhance their overall experience.

We would love to hear from you if you have

• Exceptional communication skills with the ability to clearly and concisely convey complex information.
• A compassionate and empathetic approach to customer service with a genuine desire to assist others and make a positive impact.
• Strong problem‑solving abilities with the capacity to think critically and creatively to resolve issues and meet client needs.
• Attention to detail and excellent organisational skills with the ability to manage multiple tasks and priorities in a dynamic environment.

Experience in insurance, financial services or a call centre environment is highly valued but not essential. What matters most to us is your positive energy and commitment to outstanding customer service.

Why you will love working with us

• A supportive, inclusive and flexible environment that values work‑life balance.
• Competitive remuneration and variable rewards.
• Wellbeing Program offering EAP, annual influenza vaccination and annual wellbeing reimbursement to support your individual wellness.
• Volunteer and support opportunities to make a difference in your local community.
• Reward and Recognition Program offering monetary rewards and additional leave.
• Great office in the heart of Newcastle with free secure parking provided.

Our Story

Pacific International Insurance is an Australian insurance company with a global footprint that has been helping Australians and New Zealanders protect what is important to them for over 20 years. We own three flagship brands catering to both consumers and businesses, each with its own unique identity and product offerings. Blue Badge Insurance helps customers protect what is important to them. We are passionate about our people, our customers, partners and the communities in which we operate.

Submit your application as soon as possible with applications being assessed progressively or contact Georgi Evans on (02) 4047