Sales Agent

Motovantage; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading telesales company in South Africa is seeking a Telesales Representative. The role involves promoting products and services, achieving sales targets, and maintaining quality standards. Candidates must have a Matric qualification and a minimum of 12 months telesales experience, with fluency in English. An insurance background is beneficial. This position offers a dynamic environment focused on building long-term customer relationships.

Qualifications

• Minimum 12 months telesales experience required.
• Fit & Proper Requirements based on DOFA date (including RE qualification and FAIS Credits).
• Having an insurance background would be beneficial.

Responsibilities

• Achieve and exceed sales targets.
• Provide accurate, suitable, and objective information to customers.
• Capitalize on upsell and cross-sell opportunities.
• Maintain a minimum of 90% QA score at all times.

Skills

Fluent in English

Telesales experience

Customer relationship building

Sales target achievement

Education

Matric

Job description

Job Summary

The Telesales Representative is the middleman between The Engine Room and clients, promoting products and services as well as building long‑term relationships.

Responsible for quoting clients either as a result of an inbound or outbound lead and converting these into sales.

Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.

They help potential customers discover the best solution to ensure that the customers' needs are fulfilled.

Role Outputs

• Achieve and exceed sales targets.
• Sell a range of Value‑Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall etc.
• Based on business requirements, Telesales Representatives may be required to move between campaigns.
• Ensure a needs analysis is done to understand the customer need (fit for purpose solution).
• Adhere to The Engine Room's requirement of maintaining 4 hours talk time and overall productivity time of 7 hours.
• Provide accurate, suitable and objective information and advice to the customer so that they can make an informed purchase decision.
• Capitalize on upsell and cross‑sell opportunities.
• Ensure quality standards are maintained by adhering to relevant sales scripts.
• Maintain a minimum of 90% QA score at all times.
• Maintain and enhance The Engine Room's reputation through quality sales and correspondence.
• Ensure the correct / most accurate lead outcome is selected on all leads.
• Offer personalized services to customers and build lasting relationships based on trust, honesty and integrity.
• Ensure that all TCF and compliance obligations are met.
• Adhere to The Engine Room processes, including MotoVantage Policies & Procedures.
• Ensure that during employment within The Engine Room, you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business etc).
• Keep up to date with product changes and market trends.

Requirements

• Matric
• Fit & Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• Fluent in English
• Minimum 12 months telesales experience
• Having an insurance background would be beneficial