Sales Administrator

University of Fort Hare; Kraaifontein; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable supplier of culinary essentials is seeking a Senior Sales Administrator in Kraaifontein. This role involves managing customer queries, streamlining sales processes, and supporting the sales team. Candidates should have 3–5 years of sales administration experience, excellent organizational skills, and be fully bilingual in English and Afrikaans. The position requires a proactive individual who can work independently under pressure.

Qualifications

• 3–5 years' experience in sales administration, preferably in FMCG.
• Strong computer literacy and communication skills.
• Ability to work independently and under pressure.

Responsibilities

• Manage complex customer queries and provide resolutions.
• Process sales orders and manage customer data.
• Assist and guide junior sales administrators.
• Support management with reporting and sales analysis.
• Coordinate with internal teams for customer service excellence.
• Improve administrative systems and workflows.

Skills

Sales administration experience

Customer service skills

Proficiency in Microsoft Office

Bilingual in English and Afrikaans

High level of accuracy

Organizational skills

Problem-solving ability

Education

Matric

Tools

Omni

Job description

Senior Sales Administrator – Cape Town (Kraaifontein)

My client, a reputable supplier of premium culinary essentials, is seeking a Senior Sales Administrator to take on a key role within their Sales Team. This position requires a highly organised and proactive individual with proven sales administration experience, strong customer service skills, and the ability to support both colleagues and management.

Purpose of the Role

To manage complex customer queries, streamline sales administration processes, and provide advanced support to the sales team, contributing to the smooth running and efficiency of the department.

Key Responsibilities

• Handle escalated customer queries and ensure accurate, timely resolutions.
• Process sales orders and manage customer data with precision.
• Assist in overseeing and guiding junior sales administrators when required.
• Provide support to management with reporting, sales analysis, and forecasting.
• Coordinate with internal teams to ensure customer service excellence.
• Contribute to improving administrative systems and workflows for greater efficiency.

Criteria

• Matric.
• 3–5 years’ experience in sales administration (FMCG or related industry advantageous).
• Strong computer literacy (Microsoft Office; Omni beneficial).
• Fully bilingual in English & Afrikaans with excellent verbal and written communication skills.
• High level of accuracy, organisational skills, and attention to detail.
• Able to work independently, handle pressure, and take initiative.
• Outgoing personality with strong teamwork and problem-solving ability.
• Residing in or near Kraaifontein.

Candidates who currently reside in close proximity to the Northern Suburbs of Cape Town are invited to apply for this position.