Sales Administrator

Forbtech; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology solutions provider based in Johannesburg is seeking a Sales Administrator to support the sales team with order processing and customer communication. Candidates should have at least Grade 12 and 2-4 years of relevant experience, alongside strong computer skills and excellent communication abilities. The role offers opportunities for professional development and a supportive work environment.

Benefits

Career Growth & Development

Supportive Work Environment

Work-Life Balance

Employee Discounts

Professional Development

Qualifications

• 2-4 years experience in Sales Administration or Office Administration.
• Experience in ICT, security products, Telecom, printers, or electronics is advantageous.

Responsibilities

• Prepare professional quotations, proposals, and sales documents.
• Process sales orders, invoices, and purchase requests accurately.
• Maintain and update sales databases and pricing lists.
• Respond to client queries regarding quotes and orders.

Skills

Strong computer skills (Word, Excel, Outlook)

Excellent written and verbal communication skills

Strong attention to detail

Ability to prioritize multiple tasks

Education

Grade 12 (Matric)

Tools

Zoho CRM

ERP systems

Job description

The Sales Administrator is responsible for supporting the sales team with quotations, order processing, customer communication, CRM updates, and coordination between internal departments. This role ensures smooth sales operations, accurate documentation, and excellent customer service to help the company meet its revenue and client service goals.

Key Responsibilities

• Prepare professional quotations, proposals, and sales documents for clients.
• Process sales orders, invoices, and purchase requests accurately and timely.
• Maintain and update sales databases, spreadsheets, and pricing lists.
• Assist with tender documentation and compliance submissions.

CRM Management (Zoho CRM / Zoho Books / Zoho Inventory)

• Capture and update leads, contacts, accounts, and deals.
• Ensure all sales information is up to date and accurate.
• Create follow-up tasks for sales consultants.
• Track deal progress and ensure timely movement through the sales pipeline.

Customer Communication & Support

• Respond to client queries regarding quotes, orders, and product availability.
• Follow up with clients on outstanding quotes and required documentation.
• Confirm order details, delivery information, and timelines.
• Provide excellent telephonic and email support to all stakeholders.

Coordination & Internal Communication

• Liaise with suppliers and distributors for stock availability and pricing.
• Work closely with logistics, technical teams, and finance for order fulfilment.
• Communicate delivery schedules to clients and sales staff.
• Assist with coordination of installations, service bookings, or collections.

Reporting & Documentation

• Prepare weekly sales reports for management.
• Maintain accurate filing of quotes, orders, and correspondence.
• Assist the sales manager with performance dashboards and KPI tracking.

Minimum Requirements

• Grade 12 (Matric).
• 2–4 years experience in Sales Administration or Office Administration.
• Strong computer skills (Word, Excel, Outlook).
• Experience with Zoho, CRM systems, or ERP systems (advantageous).
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational ability.
• Ability to prioritise multiple tasks and work under pressure.

Advantageous Skills

• Experience in ICT, security products (Hikvision), Telecom, printers, or electronics.
• Knowledge of quoting standards and supplier price lists.
• Understanding of inventory and ordering processes.

Personal Attributes

• Professional and presentable.
• Customer-focused with a friendly attitude.
• Reliable, self-motivated, and proactive.
• Team player with a willingness to assist where needed.
• Strong problem-solving and follow-up skills.

Benefits

• ✔ Established 20-Year Business
• ✔ Career Growth & Development
• ✔ Supportive Work Environment
• ✔ Modern Technology Environment
• ✔ Job Stability & Business Growth
• ✔ Performance Recognition
• ✔ Work-Life Balance
• ✔ Employee Discounts
• ✔ Professional Development