Sales / Administration

The Lighthouse; Vredenburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company located in Western Cape, South Africa, is seeking an experienced Sales Associate to maximize sales and provide excellent customer service. The ideal candidate will have at least Matric and 2 years of retail sales experience, preferably in an electrical or lighting environment. Responsibilities include maintaining sales, managing customer expectations, and ensuring a presentable showroom. This is an exciting opportunity to join a dynamic team focused on customer satisfaction.

Qualifications

• 2 years’ retail sales experience in an electrical / lighting environment will be advantageous.
• Computer literate.

Responsibilities

• Maintain and increase sales.
• Ensure customer expectations are exceeded.
• Ensure the customer receives the correct products and delivery process is smooth.
• Ensure that showroom always looks presentable.
• Participate effectively in a team.

Skills

Sales maximization

Excellent customer service

Team collaboration

Time management

Attention to detail

Education

Matric

Sales qualification

Job description

KEY RESPONSIBILITIES

Sales maximization

• Maintain and increase sales
• Ensure staff are aware of new stock and can answer product related questions
• Ensure no quotation remains on the system for more than 7 days
• Ensure available stock is pushed and sold
• Ensure targets are met and business growth ensured

Always providing excellent customer service

• Ensure customer expectations are exceeded
• Ensure that all customers are receiving service of the highest quality and standards
• Ensure all queries have been attended to
• Ensure that all customers have been contacted and that follow up notes are made on individual orders
• Ensure all the Company values are lived and for all staff to attain the level of excellence required

Basic administration

• Ensure the customer receives the correct products and delivery process is run in a smoother manner.
• Ensure that customers are given feedback timeously
• Ensure all customers are provided with constant service.
• Ensure that stock levels are correct and minimize stock losses
• Ensure orders are processed timeously
• Ensure that stock received are checked, priced and displayed

Ensuring that showroom always looks presentable

• To ensure a clean and tidy store to enhance display of the store
• To ensure that the store is visually attractive and displayed to its maximum
• To ensure customers are in clear view of prices and no unnecessary discounts are given due to incorrect pricing
• To ensure that the showroom is visually appealing to customers in the mornings and to ensure that the store is left neat and tidy, ready for the next day’s trade.
• Client satisfaction / expectation management

Participate effectively in a team and self-management

• Incumbent achieves results in ways that build strong partnerships, both internally and externally
• Client satisfaction / expectation management
• Attending to incoming calls

Experience and Qualifications

• Matric
• 2 years’ retail sales experience in an electrical / lighting environment will be advantageous
• Sales qualification advantageous
• Computer Literate