Saipa Clerk

Dante Personnel Recruitment; Pretoria; In loco; ZAR 162.000 - 198.000; Tempo pieno

Descrizione del lavoro

Protea Hotel Fire & Ice! by Marriott in Pretoria is seeking a Night Auditor Reliever/Guest Experience Expert (Receptionist) to ensure accurate financial handling and seamless guest service.

You will check and reconcile revenue postings, assist guests with check-in/check-out, and maintain security and confidentiality while delivering friendly, professional experiences across late shifts. This role requires adaptability and teamwork.

Competenze

• Experience handling cash and ledger reconciliation.
• Proven guest-service orientation and ability to resolve issues.
• Excellent communication and professional presentation.
• Awareness of safety and security procedures.

Mansioni

• Audit daily revenue postings and reconcile figures.
• Greet guests, answer inquiries, and handle check-in/check-out.
• Assist guests with disabilities and provide local recommendations.
• Maintain confidentiality and protect guest information.
• Follow safety and security procedures and report incidents.

Conoscenze

Cash handling

Guest relations

Communication skills

Safety awareness

Descrizione del lavoro

Night Auditor Reliever/Guest Experience Expert (Receptionist)-Protea Hotel Fire & Ice! by Marriot...

**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** Summit Place Precinct, 221 Garsfontein Road, Menlyn, Pretoria Gaute 0181, South Africa
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
**CRITICAL TASKS**
Safety and Security
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Guest Relations
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
+ Communicate recommendations in a way that builds excitement and interest among guests and associates.
+ Perform other reasonable duties as requested.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Visually inspect tools, equipment, or machines (e.g., to identity defects).
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assitance.
+ Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Check-in/Check-out
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Verify and adjust billing for guests.
Communications
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Reports/Recordkeeping
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Run credit card authorization report and check for discrepancies.
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Print contingency lists to have a record of all guests in case of emergency.
Guest Services
+ Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
+ Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Cash Handling
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Obtain manual authorizations