Sage Intacct Support Analyst

Sage; Gauteng; Hybrid; ZAR 300 000 - 450 000; Full time

Job summary

A leading software solutions provider in Gauteng is seeking a Sage Intacct Support Analyst. In this hybrid role, you'll provide expert technical support to business partners and customers. Applicants should have 2-3 years of experience in Technical Customer Support, proper certification, and familiarity with Sage Intacct. The position emphasizes problem-solving and effective communication skills. This opportunity includes comprehensive training for success.

Qualifications

• 2–3 years of experience in Technical Customer Support of Sage Products.
• Certification in Sage Intacct is a plus.
• 1–2 years of hands-on experience supporting Sage Intacct.

Responsibilities

• Independently identify and solve complex application or system issues.
• Contribute to the knowledge base by creating reusable solutions.
• Prioritize workload effectively to ensure best outcomes.

Skills

Technical Customer Support

Problem-solving

Communication

Sage Intacct

Education

Bachelor's degree or National Diploma

Tools

Sage Intacct

Job description

Sage Intacct Support Analyst

Job Description

Sage is seeking a Technical Support Agent to join our team in Johannesburg.

In this hybrid role (with a minimum of three days per week on-site), you will provide expert technical knowledge to support our Sage Intacct Business Partners and Customers telephonically and via email.

Responsibilities

• Independently identify the root cause of the customer's software or system issues and solve low to complex application or system issues using system analysis and testing techniques.
• Contribute to company knowledge capital by creating and modifying reusable solutions in the knowledge base according to established procedures and policies.
• Prioritise workload when resources change, managing time and resources effectively to ensure the best possible outcome for the customer, employee and organization.
• Remain relevant on the latest technical and business knowledge in all assigned applications, as well as support processes and procedures.
• Actively participate in internal projects such as product enhancements processes, training development, capturing and maintaining knowledge capital, improving overall support skills, and improving customer service in the department as assigned.

What to Expect (First 90 Days)

• In the initial phase of your role, you'll receive comprehensive training and upskilling on the features, benefits, and applications of Sage Intacct.
• You'll also be introduced to the relevant Standard Operating Procedures (SOPs) to ensure you're set up for success.

Who You'll Work With

• You’ll work under the guidance of a Services Team Leader, collaborating closely with Senior Technical Support Analysts, Product Support Analysts, and Quality Assurance Analysts.

Minimum Requirements

• Bachelor's degree or National Diploma (preferred)
• 2–3 years of experience in Technical Customer Support of Sage Products
• Certification in Sage Intacct
• 1–2 years of hands‑on experience supporting Sage Intacct

What You’ll Do

• Actively listen and ask insightful, probing questions
• Simplify complex business processes into clear, manageable steps
• Help break down