Safer Gambling Analyst

Midnite; Cape Town; On-site; ZAR 284,000 - 341,000; Full time

Benefits offered by this job

13th cheque policy

Retirement fund contributions

Employee Assistance Programme

Severe illness cover

Life cover

Income continuation benefit

Funeral cover

Job summary

Midnite, a next-generation sports betting and gaming platform, is hiring a Safer Gambling Analyst in Cape Town. You will engage with customers, review accounts for risk, and make judgement-based decisions that affect wellbeing and regulatory outcomes, gaining hands-on experience in Compliance.

The role requires strong emotional intelligence, high attention to detail, and the ability to escalate complex cases.

Qualifications

• Strong emotional intelligence and sound judgement.
• High attention to detail and good decision-making.
• Ability to handle customer inquiries and compliance tasks professionally.
• Motivated to grow within the Compliance function.

Responsibilities

• Engage with customers via email, chat, and outbound calls regarding safer gambling.
• Conduct account reviews to assess gambling-related risk.
• Analyse flagged accounts from both safer gambling and AML perspectives.
• Handle complaints and escalation cases professionally.
• Monitor compliance inboxes and maintain SLA adherence.
• Escalate high-risk or complex cases appropriately.
• Document decisions clearly and accurately.
• Contribute to process improvements and team best practices.

Skills

Emotional intelligence

Decision making

Attention to detail

Good judgement

Job description

Why Midnite?

Midnite is a next-generation sports betting and gaming platform built for a new wave of players.

We combine sharp product thinking, bold brand, and fast execution to create experiences that feel modern, intuitive, and built for how people actually play today.

Over 400,000 players have already made the move, and we’re only just getting started.

We’re a high-performance team operating at pace. High ownership. Constant iteration. No hiding behind processes. We move quickly, test relentlessly, and turn ambitious ideas into real impact. If you’re driven, creative, and thrive in fast-moving environments where you can shape meaningful outcomes - keep reading.

Not your grandad’s bookie.

The Role

Title: Safer Gambling Analyst

Team: Compliance - Safer Gambling

Location: Cape Town, South Africa (Full time office, 5 days per week)

Salary: R28,000 per month

This is an opportunity for individuals looking to step into a Safer Gambling role and build hands-on experience within Compliance. You will play a key role in protecting our players, engaging directly with customers, and making judgement-based decisions that impact both customer wellbeing and regulatory outcomes. This is an opportunity to develop new skills, gain exposure to compliance, and contribute meaningfully to a critical function within the business.

You will:

• Engage with customers via email, chat, and outbound calls regarding safer gambling.
• Conduct account reviews to assess gambling-related risk.
• Analyse flagged accounts from both safer gambling and AML perspectives.
• Handle complaints and escalation cases professionally.
• Monitor compliance inboxes and maintain SLA adherence.
• Escalate high-risk or complex cases appropriately.
• Document decisions clearly and accurately.
• Contribute to process improvements and team best practices.

The next Midniter:

• Has been with Midnite for at least 6 months and has demonstrated consistent performance.
• Is in good standing and not currently under performance management.
• Has aligned with their current manager, with support for this secondment opportunity.
• Demonstrates strong emotional intelligence and sound judgement.
• Is highly detail-oriented with strong decision-making ability.
• Is motivated to step into a new challenge and develop within Compliance.

Winnings

• 13th cheque policy giving you an extra annual boost on top of your salary.
• Retirement fund contributions to help you build long term financial security.
• Employee Assistance Programme offering confidential support whenever you need it.
• Severe illness cover providing financial protection if life throws the unexpected your way.
• Life cover to give you and your loved ones added peace of mind.
• Income continuation benefit to protect your earnings if you are unable to work.
• Funeral cover to support you and your family during difficult times.

At Midnite, we’re committed to creating equal opportunities for everyone. We actively strive to build balanced teams that reflect the diversity of our communities, including ethnic minorities, people with disabilities, the LGBTQIA+ community, and all genders.

We aim to provide an inclusive and supportive interview experience for all candidates. If you require any reasonable adjustments, please let us know in advance so we can ensure you feel comfortable and set up for success.