Saas Customer Support Specialist - Remote

Hustler Marketing; Secunda; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading digital agency is seeking a passionate Customer Service Representative to manage user queries and ensure outstanding experiences across digital platforms. Candidates should have at least 2 years of customer service experience, preferably in SaaS, and possess strong communication skills. This role offers the flexibility to work from home while being part of a global team.

Qualifications

• At least 2 years of experience in customer service, preferably in SaaS.

Responsibilities

• Manage user queries via email, chat, and ticketing systems.
• Uphold high standards of empathy and professionalism.

Skills

Strong communication skills

Empathy

Job description

A leading digital agency in Cape Town is seeking a passionate Customer Service Representative to ensure outstanding user experiences across digital platforms.

The role involves managing user queries via email, chat, and ticketing systems while upholding high standards of empathy and professionalism.

Ideal candidates will have at least 2 years of experience in customer service, preferably in SaaS and strong communication skills.

This position offers the flexibility to work from home while contributing to a global team.