SaaS Customer Support Specialist - Remote

Hustler Marketing; Cape Town; On-site; ZAR 433 000 - 608 000; Full time

Job summary

A leading digital agency in Cape Town is seeking a passionate Customer Service Representative to ensure outstanding user experiences across digital platforms. The role involves managing user queries via email, chat, and ticketing systems while upholding high standards of empathy and professionalism. Ideal candidates will have at least 2 years of experience in customer service, preferably in SaaS and strong communication skills. This position offers the flexibility to work from home while contributing to a global team.

Benefits

Competitive compensation

Paid annual leave

Statutory benefits

Qualifications

• 2+ years of customer support experience, preferably in SaaS or tech.
• Experience handling high volume of user interactions via email, chat, or tickets.
• Strong written and verbal English communication.

Responsibilities

• Respond to incoming user queries to deliver timely solutions.
• Troubleshoot common account or billing issues confidently.
• Document interactions in the support or CRM system.

Skills

Empathy

Problem-solving

Communication

Attention to detail

Time management

Education

Bachelor's degree or equivalent work experience preferred

Tools

Zendesk

Intercom

Freshdesk

Salesforce

Job description

A leading digital agency in Cape Town is seeking a passionate Customer Service Representative to ensure outstanding user experiences across digital platforms. The role involves managing user queries via email, chat, and ticketing systems while upholding high standards of empathy and professionalism. Ideal candidates will have at least 2 years of experience in customer service, preferably in SaaS and strong communication skills. This position offers the flexibility to work from home while contributing to a global team.