RSA - Retail Travel Consultant (Paarl, Western Cape)

Flight Centre Brand; Cape Town; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive base salary + uncapped"

Travel perks/discounts

Health & Wellness Programs

Global career opportunities across our

Résumé du poste

Flight Centre Brand is seeking a Retail Travel Consultant for our Paarl store in the Western Cape. You will engage with customers, convert enquiries into bookings, and work toward clear sales targets while earning commission.

This full-time, on-site role operates on a 7-day roster with a focus on delivering end-to-end travel experiences. You will manage in-store, phone, and email conversations, quote using systems, upsell, and build a loyal customer base across domestic and international trips.

Qualifications

• 3+ years in a customer-facing, target-driven sales role with a proven track record of meeting or exceeding targets and upselling products or services
• Strong communication skills and confidence selling in person and over the phone
• High attention to detail and strong computer skills, with confidence using multiple, complex systems
• International travel experience
• Matric
• Availability to work full‑time hours, including weekends and public holidays

Responsabilités

• Convert customer enquiries into confirmed bookings through consultative sales conversations
• Work toward individual KPIs and sales targets, earning commission on every sale
• Sell end-to-end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
• Build a loyal base of new and repeat customers - from simple domestic trips to complex international holidays
• Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
• Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

Connaissances

Customer-facing sales

Communication skills

Upselling

Target-driven

Computer skills

International travel experience

Formation

Matric

Outils

Booking systems

Supplier tools

Description du poste

RSA - Retail Travel Consultant (Paarl, Western Cape)

Job no: 533321
Brand: Flight Centre Brand
Work type: Full time
Location: Cape Town
Categories: Sales and Customer Service

Love travel. Love great conversations. Love the thrill of closing a sale.

Sound like you?

At Flight Centre, our Travel Consultants in Paarl spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast-paced, customer-facing retail environment where personality, performance, and customer experience all matter.

This role is rewarding, but it’s not easy - especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high-volume customer conversations, all while building confidence in a dynamic retail environment.

At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point-and-click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.

About the Opportunity

As a Travel Consultant, you will work full time, on site in our Paarl retail store, on a rotating roster across a 7-day trade. This is a target-driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.

You will take ownership of the customer journey from first enquiry through to booking and follow-up, selling complete travel solutions - not just flights.

What You Will Be Doing

• Convert customer enquiries into confirmed bookings through consultative sales conversations
• Work toward individual KPIs and sales targets, earning commission on every sale
• Sell end-to-end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
• Build a loyal base of new and repeat customers - from simple domestic trips to complex international holidays
• Manage multiple customers and communication channels at once (in-store, phone, email) in a fast-paced retail environment
• Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

What Success Looks Like in This Role

• You enjoy working toward targets and are motivated by results and commission
• You are confident asking for the booking and closing the sale
• You balance great customer experience with delivering results
• You stay organized, resilient, and positive when things get busy

What We're Looking For

• Minimum 3 years' experience in a customer-facing, target-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
• Strong communication skills and confidence selling in person and over the phone
• High attention to detail and strong computer skills, with confidence using multiple, complex systems
• International travel experience
• Matric
• Availability to work full‑time hours, including weekends and public holidays

What You'll Get in Return

• Competitive base salary plus uncapped commission
• Clear performance metrics and transparent earning potential
• Career progression opportunities across Flight Centre's global brands
• Industry travel discounts and opportunities to experience the products you sell
• A performance-driven team environment that celebrates results and development

Work Perks! – What's in It for You

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate success at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel - and that passion shows.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable recruitment practices.
• A career, not a job: Genuine opportunities to grow and evolve.
• We back our people all the way: Strong commitment to professional and personal development.
• Giving Back: Through our Corporate Social Responsibility program and 1 paid Volunteer Day per year.

Benefits Include

• Generous paid time off policy
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Employee Share Plan - Ability to purchase company stock on the Australian Stock Exchange (subject to terms and conditions)
• Global career opportunities across our network of brands and businesses

Applications close: 12 Nov 2026 South Africa Standard Time