RSA - CT - Inside Customer Success Manager

Flight Centre Travel Group; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global travel services company is seeking an Inside Customer Success Manager in Johannesburg to enhance client retention and satisfaction. Ideal candidates have over 5 years of experience in the travel industry and strong skills in customer management. This role offers exclusive travel discounts, career development opportunities, and a vibrant company culture.

Benefits

Exclusive Travel Discounts

Career Development

Vibrant Culture & industry-renowned social events

Health & Wellbeing Challenges

Financial Wellbeing Support

Additional company benefits

Qualifications

• Experience in customer/account management.
• Ability to articulate knowledge about products and services.
• Minimum 5 years’ experience in the Travel Industry.

Responsibilities

• Drive retention and customer satisfaction.
• Maintain close relationships with key contacts.
• Review client’s business needs and optimize service offerings.

Skills

Customer/account management

Sales experience

C-Level engagement

Travel industry knowledge

Reporting and Online Booking Tool knowledge

Education

Matric

Job description

About Corporate Traveller

At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary.Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.

About You

As an Inside Customer Success Manager for Corporate Traveller, your purpose will be to drive retention, growth and ensuring optimal customer satisfaction.

The IC… works closely with internal and external stakeholders to achieve their customers goals and assist in driving Corporate Travellers’ customer retention strategies.

A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.

Qualifications

• Matric
• Experience in customer/account management
• Ability to clearly articulate knowledge about products, services and value propositions to customers
• 5 years sales , business or customer relationship experience
• 1-2 years C-Level engagement experience
• Minimum 5 years’ experience in the Travel Industry
• Proven track record in achieving targets in the Travel Industry
• Min 2 years’ experience in Customer Success Management if non travel related
• Reporting and Online Booking Tool Knowledge
• Corporate Travel or Travel contracting experience advantageous

What's in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

If this sounds like the opportunity you have been waiting for, then APPLY NOW.