Rsa - Ct - Inside Customer Success Manager

Corporate Traveller; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading travel management company in Johannesburg seeks an Inside Customer Success Manager to enhance customer retention and satisfaction. The successful candidate will manage key client relationships, understand business needs, and leverage the brand's value in the Travel Industry. Candidates should have a strong background in account management, sales, and customer relations. This role offers career development opportunities and exclusive travel discounts.

Benefits

Exclusive Travel Discounts

Career Development

Vibrant Culture

Qualifications

• Experience in customer or account management.
• 5 years in sales, business, or customer relationships.
• 1-2 years of C-Level engagement experience.
• Minimum 5 years in the Travel Industry.
• Proven track record in achieving targets.

Responsibilities

• Drive retention and growth for customer satisfaction.
• Work closely with stakeholders to meet customer goals.
• Showcase the brand's value through client relationships.

Skills

Account management

Sales experience

Customer relationship management

C-Level engagement

Travel Industry experience

Education

Matric

Tools

Reporting tools

Online booking tools

Job description

About Corporate Traveller At Corporate Traveller, we're on a mission to take business travel to the next level.

And when it comes to our people, we know we are next level.

We are anything but ordinary.

Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally.

Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers.

We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

We lead with passion, ambition, and a hunger to do better.

We do whatever it takes to get the best results, for ourselves and our customers.

We are committed to helping our customers and each other grow and smash our goals.

And at our core, we believe that together we can do anything.

Together, we are here to take it to the next level.

About You As an Inside Customer Success Manager for Corporate Traveller, your purpose will be to drive retention, growth and ensuring optimal customer satisfaction.

The IC SM works closely with internal and external stakeholders to achieve their customers goals and assist in driving Corporate Travellers' customer retention strategies.

A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client's business needs, and increasing and optimising the number of services provided to your customers.

Qualifications Matric Experience in customer / account management Ability to clearly articulate knowledge about products, services and value propositions to customers 5 years sales , business or customer relationship experience 1-2 years C-Level engagement experience Minimum 5 years' experience in the Travel Industry Proven track record in achieving targets in the Travel Industry Min 2 years' experience in Customer Success Management if non travel related Reporting and Online Booking Tool Knowledge Corporate Travel or Travel contracting experience advantageous What's in it for you Exclusive Travel Discounts : As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.

Career Development : With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support.

Vibrant Culture