Room Division Manager

Kruger Gate Hotel; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel in Mpumalanga is seeking a Room Division Manager to oversee operations and ensure guest satisfaction. The ideal candidate will manage staff, uphold customer service standards, and have experience in hotel management. Strong leadership and communication skills are essential for success in this role. Join us to create unforgettable experiences for guests visiting the stunning Kruger National Park.

Qualifications

• Proven skills in guest satisfaction and customer service.
• Experience in receptionist duties required.
• Strong ability to train staff and manage operations.

Responsibilities

• Oversee daily operations of front office and housekeeping.
• Ensure customer service standards are met.
• Monitor guest feedback and implement improvements.

Skills

Guest Satisfaction

Customer Service

Reception Duties

Staff Training

Leadership

Communication

Organizational Skills

Multitasking

Education

Relevant qualifications in Hospitality Management

Job description

Company Description

Kruger Gate Hotel offers a world‑class Big 5 Kruger safari experience combined with a luxury hotel stay defined by modern comforts, upscale dining, warm South African hospitality, and excellent service.

Our 4‑star hotel caters to international and local guests, whether they are traveling as individuals, couples, families, or groups.

Located less than a minute's drive from the Paul Kruger Gate, we provide quick and easy access to the game‑rich southern reaches of Kruger National Park.

Guests can enjoy comprehensive guided Kruger safari experiences in open vehicles, including morning, all‑day, afternoon, and night game drives.

Situated on the banks of the Sabie River with unique views into Kruger, the hotel offers a tranquil sanctuary with luxury rooms, a scenic Pool Bar & Viewing Deck, fireside feasts at the Lapa Restaurant, private dining, and an African‑inspired Spa.

Role Description

This is a full‑time, on‑site role for a Room Division Manager located in Skukuza.

The Room Division Manager will oversee the daily operations of the front office and housekeeping departments to ensure optimal guest satisfaction.

Responsibilities

• Managing staff, scheduling, training, and reception duties.
• Ensuring customer service standards are met, monitoring guest feedback, and implementing improvements for enhanced customer satisfaction.

Qualifications

• Guest Satisfaction and Customer Service skills.
• Experience in Customer Satisfaction and Receptionist Duties.
• Skills in training staff and managing team operations.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and handle multiple tasks.
• Previous experience in hotel management or a similar role is a plus.
• Relevant qualifications in Hospitality Management or a related field.