Risk Coordinator - Sandton

HotelJobs; Sandton; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Travel & Touring Company based in Sandton is seeking a Risk Coordinator to provide critical operational and administrative support to the Head of Risk across multiple countries.

You will manage incident data, risk communications, training coordination and document governance, with a focus on regional safety and risk activities. Strong English, Microsoft 365, and cross-cultural collaboration are essential.

Qualifications

• Bachelor’s degree or equivalent required.
• Strong English communication skills, both written and verbal.
• Proficiency with Microsoft 365 and data handling.
• Analytical mindset with ability to summarise complex issues clearly.
• Cultural sensitivity and the ability to work across regions.

Responsibilities

• Provide first-line risk support to regional and Head Office teams.
• Act as primary contact for routine risk queries and incident alerts.
• Coordinate incident data, governance and reporting for ARC and board packs.
• Support training delivery and updates to risk content and SOPs.
• Monitor regional risk communications and escalate to Head of Risk as needed.
• Travel to operational regions to support risk activities.

Skills

Microsoft 365

Interpersonal skills

Analytical mindset

Cultural sensitivity

Travel readiness

English proficiency

Education

Bachelor’s Degree or equivalent

Job description

Travel & Touring Company based in Sandton is looking for a Risk Coordinator t o provide critical operational and administrative support to the Head of Risk in managing group risk functions across their diverse operating countries Duties will include but not limited to the day-to-day response and support on risk related queries ; liaison with incident management capability ; risk data management and document governance ; regional safety and risk training coordination ; delivery and audits; insurance administration and risk communication support . The company operates across many different countries and cultures ; so this role calls for genuine cultural sensitivity and awareness ; the ability to read and r espect the context of each region they work in.

Requirements:

• First Line Response: Proactively build relationships across regional and Head Office teams, strategically positioning yourself as the natural, trusted first port of call for risk-related matters
• Serve as the primary point of contact for routine queries received via email or other channels
• Provide timely, accurate first-line responses, escalating to the Head of Risk only where required
• Triage incoming requests and route appropriately across the Group Risk function
• Maintain availability as the out-of-hours first-line contact for incident alerts and operational queries, escalating critical matters to the Head of Risk

Incident System & Administration:

• Serve as the day-to-day liaison with the case management team
• Maintain and update alert distribution lists and incident WhatsApp groups
• Collate incident case files including statements, timelines, correspondence and supporting documentation
• Monitor progress of active incidents and keep internal stakeholders informed of developments
• Support the Head of Risk during major incident or risk events
• Escalate medical, legal or reputationally sensitive matters to the Head of Risk promptly

Data Management Support:

• Maintain the consolidated incident data master sheet ensuring it is accurate and current
• Prepare data extracts, summaries and data sets in support of quarterly ARC reports, regional board reports, and underwriter trend reports drafted by the Head of Risk
• Collate and organise data from regional teams for analysis by the Head of Risk

Training Coordination & Delivery:

• Coordinate; schedule and deliver risk, safety and training sessions to internal teams
• Maintain and update training content on the designated LMS platform under the direction of the Head of Risk
• Track training completion and refresher schedules across regions, reporting any gaps to the Head of Risk
• Support the Head of HR and training teams on induction program content related to risk and safety
• Assist in producing and updating training materials, SOPs and reference guides

Crisis and/or Risk Communication Support:

• Monitor media and external channels for emerging risks, incidents or developments that may affect the organization or perceptions from the Trade
• Escalate relevant developments to the Head of Risk and crisis communication team timeously
• Assist in researching facts, gathering evidence and compiling summaries to support crisis communication responses

Document Governance & Version Control:

• Maintain risk-specific documents on the Intranet, ensuring version control and accessibility
• Coordinate the annual review cycle of risk policies and procedures, tracking deadlines and outstanding inputs alongside Head of Audit
• Support updates to camp and office Emergency Response Plans (ERPs) in line with guidance from the Head of Risk
• Assist Sales & Reservations teams with updates to documentation related to risk or insurance content

Insurance Administration Support:

• Support the Head of Insurance with administrative requirements related to insurance policy management
• Support Head of Quality Assurance for Air on 3rd party insurance administration requirements
• Support regional teams with basic insurance cover queries and claims documentation, escalating complex matters appropriately.

Compliance & Audit Functions:

• Conduct research into regional compliance requirements, regulatory environments and material risk concerns when requested
• Conduct annual or ‘on-request’ risk or safety audits in operational regions
• Work closely with Head of Audit on Agent audit updates.
• Position audits and compliance checks as a constructive, supportive process that helps regional teams improve and stay protected, building trust and buy-in, rather than approaching the role as a policeman.

Continued Professional Development:

• Keep current on the most relevant approaches and best practice related to risk management within our sector
• Pursue at least one formal risk qualification or certificate over the first three years (e.g. IRMSA, ISO 31000 lead-implementer or equivalent), and with the Head of Risk’s sign-off -unless the candidate holds a degree in risk management;
• Under the CPD policy ensure at least one annual risk or safety related conference, webinar or workshop is attended, with Head of Risk’s sign off
• Build internal subject-matter knowledge across all KRA areas; there is genuine scope for the role to grow in responsibility over time, based on demonstrated capability and reviewed periodically with the Head of Risk.

Requirements:

• Bachelor’s Degree or equivalent, in a relevant field (Business Management; Social Sciences; Economics; Law; Aviation or Communications).
• Exceptional verbal and written English skills. The ability to translate complex issues into clear and factual summaries.
• Fluency in an African language or Spanish is an advantage.
• Proficiency in Microsoft 365 suite is non-negotiable. Experience in statistical tools is a significant advantage.
• Analytical mindset
• Cognitive flexibility and adaptive thinking
• Strong; adaptable interpersonal skills. The role involves supporting Group Risk in sensitive matters, as well as the ability to build a strong rapport with colleagues across several countries and handle confidential information with discretion
• Comfortable adapting your working style to the culture of the country or team you're engaging with, while staying true to a culture of open, collaborative teamwork
• Operational experience in Tourism, specifically the safari industry, is a strong advantage
• Adaptable professionalism: we are not looking for rigid compliance officers
• A basic understanding of and/ or interest in insurance and policy administration is an advantage
• Must be willing to travel to operational regions
• Hold a valid passport and driver’s license