Risk & Compliance Assistant Manager (Bpo / Contact Center)

Igt Solutions; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology solution provider in Cape Town is seeking an experienced professional to conduct internal audits based on security requirements and certifications like ISO. The ideal candidate must have a minimum of 5-7 years relevant experience, excellent communication skills, and a strong analytical capability. This role offers an opportunity to significantly impact risk and compliance policies within the organization.

Qualifications

• Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & Audits.
• Experience in the BPO / SSC industry is a strong advantage.

Responsibilities

• Conducting Internal Audits based on security requirements and certifications.
• Interact with various teams and functions to close Audit gaps.
• Conduct annual process Risk Assessments and work on mitigation plans.

Skills

Excellent communication skills

Analytical capability

Presentation skills

Fluent in English (written and verbal)

Education

Graduate – Any specialization

Job description

Our Identity: At IGT Solutions, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world’s most innovative brands.

Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors. Responsibilities: Conducting Internal Audits based on security requirements and certifications like ISO.

• , etcply with local Data Protection requirementsPerform ??routine audits to validate Contract complianceDeploy various certifications for the entity e.g. ISO
• , PCI DSS, etc.Interact with various teams and functions and able to close Audit gapsProvide awareness trainings on Data Privacy & Information SecurityAble to independently conduct Fraud investigation and prepare a reportConduct annual process Risk Assessments and work on mitigation plans
• , Knowledge, Skills, Other Abilities : Should have conducted Internal AuditsShould have excellent communication, presentation & excel skillsShould have ??????an analytical capabilityShould be a quick learnerShould be fluent in English (written and verbal)Relevant Experience & Desired Education : Minimum 5-7 years of relevant experience in driving and implementing Risk and Compliance Policies & AuditsExperience in the BPO / SSC industry is a strong advantageGraduate – Any specializationIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.