Risk Administrator

Hollard Insurance; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company in Johannesburg seeks a Risk Administrator to manage risk administration and support surveyors. Responsibilities include booking survey appointments, maintaining communication with clients and brokers, and ensuring high customer service standards. The ideal candidate will be organized and proactive in monitoring survey requests and reporting. This role promises an engaging work environment and opportunities for professional growth.

Responsibilities

• Process all risk management and survey administration assigned, contributing to productivity.
• Ensure survey appointments are booked as requested by the Jhb Branch.
• Engage with clients and prospective clients in a professional manner.
• Monitor outstanding Survey Request backlog and advise manager of concerns.
• Ensure Riskmen reports are complete and clearly presented to the team.
• Continuous updating of survey request statuses in the ARQ Survey System.
• Maintain a high level of service to internal and external customers.
• Communicate professionally and respond to queries within 24 hours.
• Ensure timeous reporting of survey activities and escalate concerns.
• Adhere to quality standards at all times.

Job description

Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution, Gauteng Region. We are looking to recruit a Risk Administrator (supporting Surveyors and Riskmen in the Gauteng Region).

Role Objectives

Process all risk management and survey administration assigned, within the set standards required by the company thus contributing to the productivity of the branch. Enhance the image of the company through the continuous delivery of efficient and effective customer service. Responsible for the booking of survey appointments on behalf of our dedicated surveyors and Riskmen within the Gauteng region as well as booking appointments in other regions from time to time as and when required.

Key Responsibilities

• Ensure that survey appointments as requested by the Jhb Branch are booked for the Surveyors and Riskmen with the respective client/s in accordance with their availability.
• All appointments are to be made based on the priority of the respective survey.
• Engaging with clients and prospective clients in a timeous and professional manner when arranging appointments (within agreed timelines).
• Engaging with all brokers and internal staff appropriately when following up on required information.
• Monitor outstanding Survey Request backlog and continuously advise manager of any concerns or issues that could result in a delay in service to our clients and brokers alike.
• Ensure that Riskmen reports are complete and provided to the Business Development Team in a clear and professional manner in order for them to have a clear picture of all the risks involved.
• Continuous updating of the status of all survey requests on our ARQ Survey System in order to ensure ongoing accurate daily reporting of the status of all open requests as per the prioritisation report.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Reporting: Ensure timeous reporting (survey activities, prioritization report etc). Escalate areas of concern to direct manager.
• Quality control: Quality standards to be adhered to at all times.