Revenue Operations & CSM Specialist

Passion.io; Remote; ZAR 482 000 - 804 000; Full time

Job summary

A progressive SaaS company is seeking a Revenue Operations & CSM Specialist in Cape Town. This role involves driving revenue growth through optimized sales processes and proficiency in HubSpot and AI tools. The ideal candidate has experience in sales and marketing operations, is data-driven, and is passionate about scaling systems for efficiency. Benefits include remote work, a tech gear budget, and ample vacation days. Apply now and help build the future of revenue operations!

Benefits

Remote-first work environment

Tech gear budget

24 paid vacation days

Paid parental leave

Qualifications

• 2-3 years in Sales/Marketing/Revenue Ops experience.
• Strong command of AI tools used to enhance productivity.
• Proven track record of achieving KPIs.

Responsibilities

• Book discovery and strategy demo calls monthly.
• Plan and manage high-ticket webinars.
• Optimize sales messaging and CRM flows.

Skills

HubSpot mastery

Data analysis

Project management

Digital marketing

AI tool usage

Tools

HubSpot

CRM software

Job description

🚀Ready to take command of a high-performance sales and growth machine? Take your sales & marketing chops and become the operational powerhouse behind our next stage of scalable growth.

🧩 Where Strategy meets Execution. Geek out over Hubspot dashboards and marketing automation workflows? Love finding clever ways to use AI to shave hours off manual processes? See puzzles where others see problems (and jump at the chance to solve them)?

Then you might be our next #powerhouse Revenue Operations & CSM Specialist!

At Passion.io, we’re looking for a data-driven optimizer, HubSpot wizard, and growth collaborator to drive our revenue machine forward. 📈 This role is built for someone with cross-functional experience along the revenue cycle who knows that brilliant strategy only works with flawless execution.

But… This isn’t a behind-the-scenes gig. This is Mission Control. 🚨

HubSpot? Your command center.

AI tools? Your tactical edge.

Revenue ops? Your area of expertise.

You're the one making sure every campaign launches clean, every lead lands where it should, and every calendar slot is booked with intent. You’ll partner with our Head of Growth to plug revenue leaks, and find insights that unlock our next big win.

💡 What You’ll Own: Optimize. Activate. Scale.

You’ll be the secret weapon behind a high-functioning sales org - the operational partner our SDRs, AEs, and Head of Growth count on to hit targets and crush KPIs. Here’s how you’ll make your impact:

• Book 240+ discovery calls and 120+ strategy demo calls/month by generating high-quality leads 🚀
• Plan and manage 2x/month high-ticket webinars - from finding guests to building funnels to managing the post-campaign reporting
• Optimize sales messaging: email sequences, snippets, and CRM flows
• Partner with marketing to create full-funnel visibility and alignment
• Drive innovative, data-backed strategies to consistently increase booked calls
• Design smart sales incentives that actually drive results

🛠️ Sales Ops Extraordinaire - Build systems that s-c-a-l-e

• Maintain and optimize HubSpot CRM like a total boss
• Organize sales data, unlock actionable insights, and drive team effectiveness
• Own backend onboarding & payment processing for closed deals
• Track incoming revenue & payment plans; keep our cash flow tracker tight
• Monitor sales KPIs and help steer strategic decisions based on what the data says
• Ensure the team follows consistent processes (and help upgrade them!)
• Lead the charge on AI-enabled tool adoption to supercharge team efficiency
• Research and recommend tools that reduce friction and increase performance
• Share new ideas, experiment fast, and help us stay on the cutting edge

🎯 Are you our next Revenue Ops Unicorn? Here’s what we’re looking for:

• 2-3 years in Sales/Marketing/Revenue Ops (ideally at a SaaS or tech startup)
• Proven cross-functional experience across the revenue cycle
• HubSpot Mastery - we mean it! To thrive in this role you will need excellent command of Hubspot.
• Strong command of AI tools - and real-life examples of how you’ve used them to boost productivity
• Proven success working toward KPIs and smashing them!
• You’re organized, adaptable, and have a flair for project management (formal or not!)
• Digital marketing chops: email, copy, funnel logic and results to prove it
• Fluent in English with strong written and verbal comms for our global customer base

Bonus Points (aka “The Secret Sauce”):

• You’ve supported SDRs and AEs and know what makes their day easier
• You’ve designed or improved workflows using AI and automation tools
• You’re obsessed with GTM alignment and getting the data to tell a story
• You genuinely love systems, structure, and scaling things that work

❤️ The Passion.io Experience: What We Do & How We Work

At Passion.io, we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting!) are learning through the apps they’ve built. You’ll be working inside a fast-moving, fully-remote crew spread across the globe, passionate about the creator economy, rapid growth, and building tools that change lives.

Here’s what makes working with us, well… kinda awesome 🤩

🌍 Remote-First - Work from anywhere in the world!
✈️ Global Gatherings - We meet in epic locations (think: Croatia, Portugal, Greece).
📈 Career Growth - We invest in YOU with coaching, training, and conferences.
🧠 Big Brain Energy - You get full autonomy to test, build, and scale

🖥️ Tech Gear Budget - Get the setup you need to create at your best.
🏝️ Time Off That Counts - 24 paid vacation days + 10 "Celebration Leave" days for holidays that actually matter to you.
👶 Paid Parental Leave - Because family first, always.

⛵ Your Hiring Journey: A Fun, Thoughtful Exploration (Built for Impact)

1. Monique or Daizy (Talent and People Ops) - Let’s connect and get to know each other
2. Pri (CS Ops Lead) - We\'ll explore how you think, solve, and #levelup operational gaps
3. Ethan (RevOps Lead) - Dive deep into your analytical mindset and project flow
4. Ashley (Head of Growth) - Chat collaboration, cross-functional magic & innovation
5. The “AI Power Play” - A short creative challenge to show how you evaluate and apply AI tools in a real-life scenario (this is fun, we promise 🎮)
6. Dan (CRO & Co-Founder) - Vision and vibe check. Are we aligned in how we see the future?

You're the strategist behind the scenes, the optimizer in the engine room, the one who turns moving parts into momentum.

If you’ve mastered HubSpot, speak fluent automation, and think in dashboards - this is your moment.

Apply now and let’s build the revenue engine of the future 🚀

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Revenue Operations CSM Specialist Midlevel Global Remote SaaS • Cape Town, Western Cape, ZA