Returns Clerk

Maersk; Cape Town; On-site; ZAR 150 000 - 180 000; Full time

Job summary

A global logistics leader is seeking a Returns Clerk in Cape Town. The role involves executing the returns process, adhering to safety and compliance standards, and ensuring high-quality service. Candidates should have at least 2 years in a warehouse environment and a Matric/Grade 12 qualification. Familiarity with WMS is required. This position offers a chance to work in a value-driven international environment.

Qualifications

• Minimum 2 years in a warehouse or returns processing environment.
• Familiarity with WMS and ASN processing is required.
• Warehouse safety or quality inspection training is an advantage.

Responsibilities

• Execute end-to-end returns process according to operational guidelines.
• Conduct detailed quality checks on returned stock.
• Manage and close ASN documentation for returns in a timely manner.

Skills

Customer Service

Communication skills

Basic Math

Document control

Attention to detail

Education

Matric / Grade 12

Relevant tertiary qualification in supply chain operations or logistics management

Tools

Microsoft Excel

WMS ASN processing

Job description

Would you like to be part of a value-driven commercially oriented international environment where we enable global trade every day We are looking for a Returns Clerk to be responsible for the accurate and efficient execution of the returns process in line with client SOPs and Maersk operational standards. This includes the inspection documentation and correct categorization of returned stock while ensuring traceability compliance and audit readiness. The role also supports safety awareness 5S and Continuous Improvement (CI) within the Returns area and works closely with internal teams to ensure seamless operations and high-quality service delivery.

WHAT WE ARE :

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence. At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. At Maersk we are accelerating our logistics & services products to become the global integrator of container logistics and looking for team players to help us execute our process improvement initiative for Contract Logistics services. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

KEY RESPONSIBILITIES :

Returns Processing & Quality Control

• Execute the end-to-end returns process in accordance with the PMI Returns SOP and site operational guidelines.
• Conduct thorough quality checks on returned stock capturing order numbers quantities SKUs and condition accurately.
• Manage and close ASN documentation for returns in a timely manner.
• Route returns appropriately to either good stock or damaged goods areas using WMS.
• Maintain a real-time auditable list of all damaged inventory in the designated area.
• Escalate product-related issues repeat trends or quality concerns to the Inbound Team Leader.

Safety & Compliance

• Conduct monthly Gemba Walks in the Returns zone and document findings with follow-up actions.
• Submit 2 Gizmo reports per month on site safety risks (including Fatal5) ensuring all actions are closed.
• Lead 2 Toolbox Talks per month addressing relevant topics such as safe returns handling and QA risks.
• Enforce Maersk HSSE standards within the Returns zone especially for damaged product handling.
• Ensure zero safety incidents through proactive risk management and safe working practices.

Cost Control & Productivity

• Reduce process errors and unnecessary rework through adherence to documentation and process discipline.
• Support Lean and CI efforts aimed at reducing returns-related waste or inefficiencies.
• Identify and contribute to at least one process improvement project related to returns annually.

5S & Continuous Improvement

• Perform monthly 5S inspections in the Returns zone closing out any gaps timeously.
• Keep all Returns and Damages areas organized clean and audit ready.
• Maintain visual dashboards or boards displaying relevant Returns KPIs and trends.
• Participate in OE and CI activities and contribute to 12 site improvement initiatives annually.

Collaboration & Team Support

• Work closely with the Inbound Team Leader Inventory Outbound and Admin teams to ensure smooth processing and tracking of returns.
• Share operational learnings support team cohesion and encourage safe work practices across zones.
• Actively participate in any training provided to improve returns handling inspection and WMS proficiency.

SOP Compliance & Audit Readiness

• Maintain up-to-date Returns SOPs and Work Instructions.
• Conduct quarterly refresher SOP training to promote full understanding and adherence among all relevant staff.
• Support internal and external audits by ensuring complete accurate and traceable returns documentation is always on hand.
• Report any gaps or risks in SOPs to the Inbound Team Leader for resolution and formal update.

WHO WE ARE LOOKING FOR :

Criteria Requirement Education

Matric / Grade 12 (Required) and a relevant tertiary qualification in supply chain operations or logistics management.

Experience

Minimum 2 years in a warehouse or returns processing environment

Systems

Familiarity with WMS ASN processing Microsoft Excel

Skills

Returns processing document control inspection teamwork and attention to detail

Certifications

Warehouse safety or quality inspection training is advantageous

Other

Experience in FMCG bonded environments or tobacco returns is preferred

#LI-LS2

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Key Skills

• Customer Service
• Communication skills
• Basic Math
• Cashiering
• Computer Skills
• Math
• Retail Sales
• 10 Key Calculator
• Copywriting
• Cash Handling
• Planograms
• Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1