Return Merchandise Authorization Clerk

iOCO Digital Lty Pty; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology solutions company in Pretoria is seeking a detail-oriented RMA Clerk to manage the registration, assessment, and repair of items returned by customers. The ideal candidate will have at least 5 years of experience in a production environment and be proficient in Microsoft Office. Strong communication skills and the ability to work under pressure are essential for success in this role.

Qualifications

• At least 5 years of experience in a production environment.
• Proficiency in Microsoft Office applications.
• Ability to communicate effectively with team members and customers.

Responsibilities

• Manage registration of items returned by customers for repair.
• Oversee assessment and repair processes.
• Provide quotations for repairs and/or replacements.
• Administer execution of direct sales orders.
• Communicate with customers and suppliers regarding orders.

Skills

Microsoft Office proficiency

Strong written and verbal communication

Ability to handle pressure

Flexibility and ability to learn new skills

Education

Matric Certificate

Business Administration Diploma/Degree or equivalent

Job description

We are seeking a detail-oriented and proactive RMA Clerk to manage the registration, assessment, and repair of items returned by customers, while coordinating direct sales order execution and communications with customers and suppliers. The ideal candidate will have at least 5 years of experience in a production environment, be proficient in Microsoft Office, and possess strong written and verbal communication skills. You should be able to work effectively under pressure, handle multiple tasks, and maintain a professional and calm demeanor, supported by a Matric Certificate and a Business Administration Diploma or equivalent.

What you'll do:

• Function related experience: at least 5 years in a similar production environment
• The ability to fit into the high-pressure yet humble culture of our environment
• Registering items returned by customers for repair on the RMA registration system
• Managing the process of assessment and repair of returned items
• Providing quotations to customers for repairs and/or replacements as relevant
• Administration of the execution process for direct sales orders (i.e. sales orders that do not require manufacturing)
• Communications to customers and suppliers in support of the execution of direct sales orders
• Following up with suppliers on delivery
• Arranging for product delivery from suppliers and to customers
• Delivery forecasting to the production manager on completion dates of sales orders

Your Expertise:

• Proficient in Microsoft Office applications
• Proficient in written and verbal communications
• Function related experience: at least 5 years in a similar production environment
• The ability to fit into the high-pressure yet humble culture of our environment
• Other experience/qualities:
• Ability to be flexible and to learn new skills
• Ability to handle pressure within rigid timescales
• Ability to be calm under pressure from customers and suppliers

Qualifications:

• Matric Certificate
• Business Administration Diploma/Degree or the equivalent

Personal Attributes:

• Ability to communicate effectively with team members and customers.
• Ability to be flexible and to learn new skills
• Ability to handle pressure within rigid timescales
• Ability to be calm under pressure from customers and suppliers