Retirement and Risk Benefit Consultant

Aon; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Aon South Africa is recruiting a Retirement and Risk Benefits Consultant in the Employee Benefits department, based at our Cape Town offices. You will manage a portfolio of funds, provide guidance and advice to clients, and ensure SLA adherence while adding value for all stakeholders.

The role includes leading client interactions, preparing meeting materials, and coordinating with service providers to deliver high-quality client servicing.

Qualifications

• Grade 12 (Matric) is required.
• Must be registered as a representative with the FSCA in terms of the FAIS Act.
• Have or work towards an NQF level 7/8 qualification in wealth management or equivalent.

Responsibilities

• Lead client interactions in line with the year-plan.
• Onsite member sessions and inductions.
• Prepare agendas, minutes, and reports for client meetings.
• Assist with market reviews of benefit offerings and rates.
• Maintain accurate records and data in relevant systems.
• Adhere to SLAs and coordinate with service providers.
• Lead and manage actions from Committee and Board meetings.

Skills

Communication

Interpersonal skills

Organizational skills

Teamwork

Confidentiality

Client service

Education

FAIS registration (FSCA)

NQF 7/8 Wealth Management

Tools

MS Word

MS Excel

PowerPoint

Job description

Risk & Retirement Benefits Consultant

We are hiring!

Aon South Africa is recruiting a Retirement and Risk Benefits Consultant in the Employee Benefits department, based at our offices in Cape Town. The role of the Retirement and Risk Benefits Consultant is to efficiently and effectively manage a portfolio of funds/schemes in accordance with SLA requirements and to provide guidance, support and advice in a manner that adds value to all role players within the relationship.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Meetings

What the day will look like

• Lead client interactions in accordance with pre-established year-plan.
• Onsite member session and inductions
• Liaise with Operations Manager to finalise agenda packs for distribution to clients one week prior to Board/Manco meetings (or per SLA).
• Prepares all communication and information requirements (agendas, minutes, reports) for client meetings.
• Assists with the annual market review of existing benefit offerings and/or applicable rates.
• Provides administrative support to the team including updating and maintaining accurate records and files, entering data into relevant systems, assisting with producing documents and collating information.
• Adheres rigorously to agreed SLAs with clients.
• Cooperates and works with colleagues and other partners to ensure tasks are completed on time.
• Lead and control service provider interactions during client meetings.
• Lead feedback and recommendations at all Committee and Board meetings.
• Provide draft minutes within two weeks from Board/Manco meetings for circulation to Board/ Manco for final input.
• Lead action items.
• Finalization and implementation of action items identified.

Relationships

• Interact on a regular basis with clients either in person or telephonically to establish relationship and handle Fund/benefit activities.
• Supervise and run interactions with Service Providers as client representative.
• Execute process in accordance with prescribed timelines.

Portfolio

• Keep documentary evidence of all tasks/instructions relevant to client activities. (ROA)
• Implement monthly and quarterly performance reviews with Operations Manager.
• Advise and keep clients up to date with all industry developments and legislative changes.
• Monitor rate review process, and present and discuss outcome with Client and make final recommendation for implementation.
• Assist clients in Member education and communication strategies.

Finances

• Prepare and table monthly report on invoices issued and pending.
• Implement strategies to collect income within negotiated timelines.
• Handle overall portfolio expenses and consulting remuneration levels.
• Supervise and handle personal expenses within determined timelines.

New Business

• Identify and lead new business opportunities within existing portfolio.
• Identify cross-selling opportunities within the portfolio and EB, and introduce the relevant parties within Aon.
• Develop professional expertise in order to be able to articulate solutions to clients.
• Apply company policies and procedures to resolve a variety of issues.
• Possess an awareness of larger team / department strategies and customer needs.
• Work with all Aon Solution lines & Divisions to ensure high quality, efficient and compliant delivery of all client servicing/administrative/transactional activities.

How This Opportunity Is Different

This role is different because it combines meaningful client work with access to Aon’s depth of expertise, global resources and supportive culture, creating space for both professional and personal growth.

Qualifications

Skills and experience that will lead to success

• Be in possession of Grade 12 (Matric).
• Must be registered as a representative with the FSCA in terms of the FAIS Act.
• Have or work towards achieving a NQF level 7/8 qualification in wealth management or any other industry applicable qualification at the same level

Knowledge

• Has a broad knowledge of Aon generally and a deeper knowledge within the sector / territory.
• Individual with knowledge of the principles and practices within a technical/ professional discipline.
• Able to analyze data and convey the findings in a constructive and objective manner to assist client.
• Individual with knowledge of the principles and practices within a technical/ professional discipline.
• Able to analyze data and convey the findings in a constructive and objective manner to assist client.

Skills And Attributes

• Be computer literate with advanced experience in MS Word, Excel & Powerpoint.
• Ability to communicate effectively, member presentation.
• Good interpersonal and organizational skills
• Ability to empower and develop reporting staff to a level where they would be capable to fulfil the same role and expectations
• Be dependable and respect confidentiality
• Have a high work ethic and must have the ability to function effectively under pressure
• Be a team player, have the ability to build good relationships, support and actively participate in, and contribute to any team initiatives.

Experience

Typically possess business experience, with intermediate knowledge of functional area.

Possesses Advanced Analytical, Technical And Problem-solving Skills And Abilities.

Have a minimum of 8 change to years’ experience in a similar or related role