Retentions Consultant

King Price Insurance Company Ltd; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Gauteng is seeking a Retentions Consultant. The role involves managing client relationships to enhance loyalty and retention while addressing queries and complaints professionally. Ideal candidates will possess a matric qualification and relevant client service experience. Join our dedicated team to ensure client satisfaction and loyalty.

Qualifications

• Previous retentions experience is beneficial.
• Professional handling of client queries and complaints.

Responsibilities

• Communicating with clients to increase loyalty.
• Retaining clients as part of the King Price royal family.
• Dealing with client queries efficiently.

Skills

Sales and client service oriented

Attention to detail and quality oriented

Deadline and results oriented

Good interpersonal and communication skills

Negotiation skills

Administration skills

Education

Matric or matric equivalent

Job description

We’ve got a position available for a retentions consultant

Company: King Price

Purpose of position

Communicating with clients and managing relationships in order to increase loyalty and retain their business.

Responsibilities

• Handling difficult client calls
• Retaining clients as part of the King Price royal family
• Dealing with client queries and complaints in a competent, efficient and professional way, and in accordance with the company’s quality and performance standards
• All dealings with clients must be in alignment with the company culture and values

Requirements

• Matric or matric equivalent (essential)
• Previous retentions experience (beneficial)

Skills and Attributes

• Sales and client service oriented
• Attention to detail and quality oriented
• Deadline and results oriented
• Ability to take initiative
• Enthusiastic and passionate about the job and the company
• Organised, punctual and excellent time management skills
• Teamwork and collaboration
• Good judgment and problem-solving skills
• Adaptable and resilient
• Honesty and integrity
• Good interpersonal and communication skills
• Negotiation skills
• Administration skills

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.