Retentions Agent : Insurance

Cartrack; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading smart mobility tech company in Johannesburg is seeking Retentions Agents to join their Call Centre team. The role requires managing customer inquiries, focusing on retaining clients who wish to cancel their insurance policies. Ideal candidates should have at least 2 years' experience in customer service within a Call Centre environment and strong communication skills. Team players with a positive attitude are encouraged to apply.

Qualifications

• 2 years retentions experience in a Call Centre environment.
• Experience in Customer Service.
• Strong and professional telephonic communication skills.

Responsibilities

• Handle customer enquiries via inbound calls and emails.
• Perform outbound feedback calls for expiring or rejected insurance contracts.
• Contact clients intending to cancel their contracts and gather reasons.

Skills

Customer relationship management

Telephonic communication

Problem-solving

Education

Completed Grade 12

RE5 Qualification

Job description

IntroductionAre you a go-getter, motivated to achieve results and up for a challenge?

Do you have the ability to grow and nurture customer relationships?

We're a world-leading smart mobility tech company with over 1,, subscribers across 23 countries, and we're looking for Retentions Agents to join our Call Centre team in Rosebank. Role DescriptionThe main purpose of the position is to attend to clients who request to cancel their short-term insurance policies for whatever reason, get the source of the client's reason for cancellation, and if possible, make every effort to retain the client.

To contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality in service and cover.

The incumbent must uphold our promise to clients that we go beyond the expected.

ResponsibilitiesHandle customers' enquiries via inbound calls and email correspondencesPerform outbound feedback calls to clients whose insurance contracts are expiring or have been rejected due to non-paymentsContact client that expressed intention to cancel their insurance contracts and obtain the exact reason(s) for cancellation of the contractMeet and exceed monthly targets through successful contract retentionEstablish good rapport and trust though proactive engagementListen attentively to the responses and gather as much information as possible; use this information alongside predefined strategies, to offer the most suitable solution(s) and / or alternative options to retain the client's businessDemonstrate professionalism and endorse the Cartrack Insurance brand continually; reassure the client that Cartrack Insurance provides superior quality technology and information supported by first rate service

Qualifications2 years retentions experience, gained in a Call Centre environmentExperience in Customer ServiceCompleted Grade 12RE5 QualificationStrong and professional telephonic communication skillsTech-savvy and computer literateHands-on and positive attitudeTeam player with high level of energy