Retention Specialist

Betway Africa; Cape Town; On-site; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Employee Assistance Programme

Medical Aid Subsidy

On-site Gym

Group Life Cover

Referral Bonus

Job summary

DigiOutsource in Cape Town is seeking a driven marketing professional to own retention programs and governance. You will analyze customer data, develop lifecycle marketing programs and work with cross-functional teams to optimize customer journeys.

The role emphasizes project management, strong communication skills and a data-driven approach to improve engagement and retention in a fast-paced gaming environment.

Qualifications

• Relevant tertiary qualification in Marketing, Business or Finance Administration.
• 2+ years in iGaming or digital retention marketing preferred.
• Strong Excel skills including pivot tables and charts.
• Excellent verbal and written communication; able to present complex ideas clearly.
• Proven project management experience with on-time delivery.

Responsibilities

• Develop and execute end-to-end retention strategies and governance.
• Analyze customer data to inform lifecycle marketing programs.
• Collaborate with marketing, product and analytics teams to optimize journeys.
• Manage projects using Jira and other PM tools; ensure on-time delivery.

Skills

Project Management

Marketing Strategy

Data-driven Retention

Customer Behavior

Microsoft Excel

Analytical Thinking

Communication

Presentation Skills

Attention to Detail

Adaptability

Leadership

Education

Bachelor’s degree in Marketing or related field

Tools

Jira

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

What you'll be doing

As part of your role, your responsibilities will include:

• Core Duties:
• Financial Management
• Project Management:

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

• Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration
• Minimum of 2 years' experience within the iGaming industry, with a strong understanding of customer behavior and data-driven retention strategies
• Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas)
• Strong analytical mindset, confident in interpreting data and making informed business decisions
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively
• Demonstrated project management expertise, with a track record of delivering projects on time and within scope
• Exceptional attention to detail, ensuring accuracy and consistency across all deliverables
• Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment
• Highly organized, proactive, and quality-driven

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

• Proven experience owning and delivering end-to-end retention strategies and governance, not just campaign execution
• Proficiency in project management software such as Jira
• Experience in developing and optimizing customer retention frameworks or lifecycle marketing programs
• People management or leadership experience within a marketing or retention team

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Strategic Thinking
• Organization & Planning
• Effectiveness & Delivery
• Business Acumen
• Problem Solving
• Initiating Action
• Control & Efficiency

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Competitive Remuneration
• Subsidised Medical Aid or GAP Cover
• Insurance Benefits (including Group Life and Income Continuation Benefit)
• Funeral Fund & Funeral Fund Top Up
• Subsidised Retirement Annuities
• Employee Incentive Plans
• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team builds

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

*The perfect place to work, play and grow!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!