Retention Consultant

Sanlam; Bellville; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in Bellville seeks a high-performing individual for a role focused on retaining business for their savings division. Candidates should have strong negotiation and relationship-building skills to prevent clients from transferring policies to competitors. A minimum of 2 years' experience in financial services and relevant qualifications are required. This is a fixed salary plus incentive-based role with targets to meet, providing opportunities for professional growth.

Benefits

Fixed salary and incentive-based compensation

Opportunities for growth and development

Qualifications

• At least 2 years' relevant experience.
• Sanlam Financial Advisor experience will be an advantage.
• Knowledge of Life Assurance or Financial Services.

Responsibilities

• Retain Sanlam policies and convince clients to remain.
• Influence existing and new intermediaries.
• Ensure ease of processing for intermediaries and clients.

Skills

Negotiation skills

Sales skills

Relationship building

Telephony skills

Analytical thinking

Education

Grade 12

RE5 Certificate Representative

Relevant tertiary qualification in Financial Services

Tools

Sanquote

Sentrix

Job description

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market.Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

Sanlam Risk & Savings, which is one of the businesses within SLS, offers Risk and Savings to various segments within the market.

Job Purpose

• To retain business for the Sanlam Savings & Closed business (including but not exclusively Section 14 transfers out).
• The role will, telephonically and through other communication media, liaise with Clients, Brokers, Broker Consultants and Advisors to prevent the outflow of funds.
• To be able to influence and promote retention themes with contracted intermediaries.
• To create additional business for Sanlam by forming relationships with un-contracted intermediaries who are targeting Sanlam clients to transfer them to our competitors.
• This role serves to protect the Sanlam clients from transferring their policies to competitors, whilst at the same time marketing Sanlam’s flagship products to intermediaries and existing clients.
• This is a high-pressure, target-driven role requiring strong negotiation skills and resilience.

What will you do?

This is a fixed salary and incentive-based role, which includes clawbacks in the event of a policy not staying on the books for the minimum prescribed period.

• Retain Sanlam policies.
  • Convince intermediaries and/or clients to remain with Sanlam.
  • Compare Sanlam’s products (Retirement Annuities) to competitors’ products.
  • Formulate compelling offers to counter that of the competitor products.
  • Present and pass on relevant leads to selected intermediaries.
  • Keep up to date with market trends and competitor offerings.
• Influence existing and new intermediaries.
  • Able to convince brokers not to transfer policies or clients away from Sanlam.
  • Strong negotiation skills
  • Sales skills
  • Relationship building capabilities.
• Ensure ease of processing and administration of business for intermediaries and clients
  • Process conversion applications or plan alterations as hassle-free as possible.
  • Extract quotes and other client information.
• Build partnering relationships.
  • Build partnerships with Advisors, Brokers, and Brokers Consultants
  • Take action where good service has been compromised.
• Ad hoc tasks

What will make you successful in this role?

Qualifications

• Grade 12.
• RE5 Certificate Representative / RE5 Certificate in Banking.
• Relevant tertiary qualification in Financial Services or related field.
• Valid DOFA date (Date of First Appointment in the Financial Service Industry – registered with the FSCA).
• FAIS accreditation with 120 credits.

Experience

• At least 2 years' relevant experience.
• Sanlam Financial Advisor experience will be an advantage.

Knowledge

• Knowledge of Life Assurance or Financial Services.
• Knowledge of Savings and Investment products (specifically Retirement annuity plans and Savings products).
• Knowledge of Section 14 transfers.
• Knowledge of Sanlam Risk and universal life products will be an advantage.
• Knowledge of Sanquote, Sentrix and other Sanlam financial advisor applications will be an advantage.

Competencies

• Communicates effectively (English & Afrikaans)
• Business acumen
• Decision quality
• Telephony skills
• Build relationships
• Analytical thinking
• Plans and aligns
• Cultivates innovation
• Customer focus
• Collaborates
• Influencing and gaining commitment
• Drives results
• Being resilient
• Computer skills

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing date: 27 January 2026

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.