Retention & Complaints Analytics Lead

Compugroup Medical Se & Co. Kgaa; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A healthcare IT company based in Gauteng is seeking a Complaints & Reporting Specialist to manage customer complaints and enhance retention strategies. The ideal candidate has over 5 years of experience in customer service, strong analytical skills, and excels in process development. Responsibilities include overseeing complaint resolutions, analyzing churn data, and generating insightful reports. This role requires a detail-oriented, service-oriented individual with excellent communication skills.

Qualifications

• 5+ years of experience managing customer complaints in a corporate setting.
• Experience in streamlining processes and gaining business buy-in.
• Proven ability to analyze data and present insights.

Responsibilities

• Manage the end-to-end customer complaints process.
• Conduct quality assurance checks on customer interactions.
• Analyze sales data to identify trends contributing to churn.
• Generate reports on customer retention and sales statistics.

Skills

Advanced Excel skills

Attention to detail

Excellent written communication

Organizational skills

Service-oriented attitude

Job description

A healthcare IT company based in Gauteng is seeking a Complaints & Reporting Specialist to manage customer complaints and enhance retention strategies. The ideal candidate has over 5 years of experience in customer service, strong analytical skills, and excels in process development. Responsibilities include overseeing complaint resolutions, analyzing churn data, and generating insightful reports. This role requires a detail-oriented, service-oriented individual with excellent communication skills.