Retail Team Lead, AVS

Amazon; Cape Town; On-site; ZAR 50 000 - 70 000; Full time

Job summary

A leading technology company is seeking a Team Lead for Amazon Vendor Services in Cape Town. You will manage a team of specialists to enhance vendor performance and ensure satisfaction. The role requires at least 5 years of experience in account management or similar fields, a Bachelor's degree, and a strong focus on people management. This position involves close collaboration with Vendor Managers and a commitment to diversity.

Qualifications

• Minimum 5 years working experience in specified areas.
• People management experience required.
• Experience in E-commerce or FMCG preferred.

Responsibilities

• Manage a team to deliver significant business impact.
• Define operational goals according to vendor needs.
• Audit metrics to drive quality of vendor experience.

Skills

Account management

Project Management

People management

Financial Analysis

E-commerce experience

Education

Bachelor's degree

Job description

Overview

Amazon is looking for a Team Lead to manage Amazon Vendor Services (AVS) within a single or multiple Product families. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing). The service is delivered primarily through AVS specialists assigned to specific vendors. As Team Lead, you will be responsible to deliver impact to a group of strategic vendors, through a team AVS Specialist reporting to you. Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers to understand your vendors’ needs and define the right goals and targets. Finally you will be expected to contribute to continuous enhancements and innovation within the service. You should be passionate about managing and developing people, highly analytical, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes-conflicting needs of different groups of stakeholders.

Key responsibilities

• Partner with Vendor Managers and key retail category functions to define priorities and operational goals according to vendor needs. Own the relationship with the most important vendors subscribed to the AVS service (through the AVS specialist).
• Manage a team of Brand Specialists owning the joint business plans for a large pool of vendors to deliver significant business impact.
• Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories.
• Work with the AVS specialists to drive adoption of tools and offshore processes and drive productivity within your team.
• Define the skills required within the team to support your vendors with specific problematics.
• Develop the right skillsets within the team and allocate resources to vendors. Grow and develop people into a talent pool for Amazon.

Qualifications

• Bachelor's degree
• Minimum 5 years working experience in either of the following areas: Account management/Customer Development, Buying, Business Management, Business Consulting, Project Management, Financial Analysis and/or Marketing.
• People management experience
• E commerce or FMCG experience
• Reporting and Project Management experience

Additional information

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.