Retail Supervisor

Service Solutions; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Johannesburg seeks a supervisor to lead the team in delivering exceptional customer service. The ideal candidate has 1–2 years of retail experience and strong interpersonal skills. Key responsibilities include supervising staff, managing store operations, and ensuring high standards. Interested applicants should email their applications directly to the specified email address.

Qualifications

• Minimum 1–2 years’ experience in a retail environment with supervisory experience.
• Strong communication and interpersonal skills required.
• Ability to manage stress effectively and lead a team.

Responsibilities

• Supervise and guide team members to ensure exceptional customer service.
• Support daily store functions including cash-ups and stock control.
• Handle customer queries and escalate issues when necessary.

Skills

Strong communication and interpersonal skills

Ability to lead by example

High level of reliability

Attention to detail

Computer literacy with POS systems

Education

Matric

Relevant retail or business qualification

Job description

Key

• Supervise and guide team members during shifts to ensure exceptional customer service and sales performance.
• Support daily store functions including opening / closing, cash-ups, stock control, and visual merchandising.
• Handle customer queries and escalate issues where needed.
• Assist with team coaching, shift planning, and performance feedback.
• Ensure store standards, health & safety, and company policies are maintained.
• Monitor and report on sales performance and staff productivity.

Requirements

• Minimum 1–2 years’ experience in a retail environment, with some supervisory or team‑leading experience.
• Strong communication and interpersonal skills.
• High level of reliability, initiative, and attention to detail.
• Ability to lead by example and work well under pressure.
• Matric essential; a relevant retail or business qualification is an advantage.
• Computer literacy and experience with POS systems.

Please e-mail Lauren your applications directly [e-mail]