Retail Store Supervisor

Lush Fresh Handmade Cosmetics; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading cosmetics brand in Gauteng is seeking a creative Store Supervisor to lead a team and enhance sales performance. The ideal candidate will have over 3 years of retail experience and a commitment to exceptional customer service. This role offers a chance for professional growth within an inclusive environment and perks such as a product discount.

Benefits

50% discount on products

Opportunities for growth

Qualifications

• 3+ years of retail experience preferred.
• 1+ year in a leadership position preferred.
• Strong customer service and sales skills.

Responsibilities

• Support Store Manager in sales tracking and team coaching.
• Lead customer interactions and team motivation.
• Maintain store standards and manage stock efficiently.
• Deliver an immersive Lush experience to customers.

Skills

Sales Management

Team Leadership

Customer Service

Operational Excellence

Job description

Kindly read through JOB spec before applying - Attach updated resume and letter motivating your interest in working for the Brand. Ever wondered what it's like behind the bubbles?

Position: Store Supervisor

#lushcareers Lush has been creating fresh and handmade cosmetics for the past 30 years — keeping our customers’ bathtubs and showers a little more magical through our retail shops across South Africa.

We are dedicated to the practices of fair trade sourcing and supporting sustainable communities. We are currently searching for a creative and dynamic leader to join our team as a Store Supervisor.

We are looking for someone who can bring Lush's Leadership Practices into all elements of their business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

You take initiative to drive your continuous growth and that of your team. We Offer: An inclusive work environment where individualism is encouraged. A 50% discount off all our products to keep you smelling and feeling fresh. An unconventional retail structure to support your entrepreneurial spirit. The opportunity for growth as Lush loves to promote from within.

Key Responsibilities

• Sales & Performance Management
  • Support the Store Manager in tracking sales performance and identifying opportunities to enhance average sale and overall revenue through strategic initiatives and team coaching and developmental feedback.
• Team Leadership & Development
  • Lead by example in customer interactions and team motivation.
  • Support training & coaching of team members to ensure high product knowledge and engagement.
  • Ensure the team adheres to company policies, including uniform guidelines.
  • Ensure report any integrity or poor work ethic related concerns to the Store Manager.
• Operational Excellence
  • Maintain excellent store standards, ensuring visual merchandising is on-brand.
  • Work alongside Store Manager to oversee stock management, including ordering of Fresh, stock receival, following correct stocktake procedures and minimizing wastage.
• Customer Experience & Brand Representation
  • Deliver an immersive Lush experience through ethical representation.
  • Resolve customer complaints professionally to maintain brand reputation.
  • Encourage active product demonstrations and team engagement with customers.
• Lush South Africa unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression or sexual orientation.

Qualifications

• Pay: R,00 per month
• Experience: Retail: 3 years (Preferred)
• Sales: 3 years (Preferred)
• Leadership: 1 year (Preferred)
• Work Location: In person

Job Type: Full-time