Retail Store Manager (Luxury / High End Brands)

Emporium Human Capital; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury retail company is seeking an experienced Retail Store Manager for their Boksburg location. The ideal candidate will have at least 24 years of experience in high-end retail management, strong customer orientation, and excellent leadership skills. Responsibilities include managing daily operations, controlling expenses, and training staff. Candidates must be fluent in English and willing to work flexible retail hours. Applications should be sent via CV before the closing date on 15 September.

Qualifications

• 24 years of proven experience as a Retail Store Manager in a high-end store.
• Previous experience managing staff, including performance management.
• Fluent in English (both written and spoken).
• Willing to work retail hours, weekends, and public holidays.

Responsibilities

• Oversee daily store operations to ensure smooth running of all functions.
• Manage and control expenses within budget and ensure accurate daily cash-ups.
• Train, guide, and mentor staff with a focus on succession planning.

Skills

Customer orientation

Interpersonal skills

Financial understanding

Planning skills

Organizational skills

Reporting skills

Education

Grade 12 or higher qualification

Job description

Retail Store Manager (Luxury / High End Brands) POS

• Based: Boksburg

  Salary: R

• Grade 12 or higher qualification

  24 years proven experience as a Retail Store Manager in a high-end store (Luxury items and High-End Brands and Products)

  Previous experience managing staff, including performance management and disciplinary procedures

  Fluent in English (both written and spoken)

  Willing to work retail hours, weekends & public holidays (do get time off)

  Strong customer orientation and interpersonal skills

  Solid financial understanding of retail profit drivers and expense control

  Excellent planning, organizational, and delegation skills

  Ability to work within a structured environment and apply company principles strictly

  Experience training and mentoring new or junior staff

  Strong administrative and reporting skills

  Knowledge of stock control and inventory management

  Ability to communicate effectively with Head Office

• Operational & Store Management

  Oversee daily store operations to ensure smooth running of all functions

  Complete, review, and submit daily reports (DMA)

  Conduct regular floor walks to monitor standards and execution

  Ensure compliance with company policies, procedures, and operational standards

  Staff Management

  Schedule and manage shifts

  Allocate and delegate tasks to team members

  Train, guide, and mentor staff

  Enforce company policies, including performance and discipline when required

  Drive succession planning and staff development

  Financial & Administrative Control

  Manage and control expenses within budget

  Ensure accurate and timely daily cash-ups and banking processes

  Monitor and authorize returns, staff sales, and gift voucher usage

  Control payroll submissions, HR reporting, and wage projections

  Manage ad hoc payments and prevent any abuse of staff discounts

  Monitor telephone usage and other variable expenses to remain within budget

  Stock & Merchandising

  Oversee stock control, daily / weekly cycle counts, and adherence to schedules

  Sign off stock received in the Goods Received Register (GRR)

  Ensure correct stock rotation, merchandising standards, and loss prevention controls

  Communication & Reporting

  Customer Service

  Targets & Performance

  Closing Date : 15 September

• How to Apply

  If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to

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