Retail Store Leader (Steenberg Village)

Wellness Warehouse; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A wellness-focused retail company in Cape Town seeks a professional with a strong retail management background to enhance customer experience and lead a productive team. The ideal candidate will have at least 5 years of retail experience, strong communication skills, and a passion for health and wellness. The role includes managing complaints, optimizing sales, and ensuring team development. This position offers performance incentives and team member benefits including discounts on purchases.

Benefits

Team member discounts on purchases

Ongoing learning opportunities

Birthday leave

Medical aid options

Qualifications

• Grade 12 qualification required.
• Business/Admin qualification; retail management diploma/degree advantageous.
• Minimum 5 years retail experience, including managerial experience.
• Strong communication skills.
• Fully computer literate.

Responsibilities

• Manage customer interactions and complaints to enhance customer experience.
• Ensure sales targets are met and profitability improved.
• Conduct store audits to maintain discipline and productivity.
• Control stock management and effective cash handling.
• Lead, develop, and retain team members.

Job description

AREAS OF RESPONSIBILITY

• Customer Experience
  • Be professional
  • Manage customer interactions, complaints and requests
  • Optimise selling space and drive replenishment to ensure stock availability
  • Conduct floor walks to ensure housekeeping disciplines are adhered to
• Store Profitability
  • Sales – meet or exceed targets
  • GP – reduce wastage & improve stock accuracy within benchmarks
  • NP – reduce controllable expenses in line with budgets
  • Interpret Income Statement information and formulate and implement action plans
  • Identify challenges, trends and opportunities to drive continuous improvement
• Store Disciplines & Productivity
  • Ensuring that monthly store audit benchmarks are achieved and improved upon
• Risk Management
  • Effective stock control and stock management
  • Effective cash handling procedures and controls
• Lead, develop and retain team members
  • Performance development culture and team effectiveness
  • Leading, developing and coaching the team
  • Basic IR

JOB SPECIFICATIONS

• Grade 12
• Business/Admin qualification – a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience – sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness – brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential
• Competency Assessment Achieved

OFFER

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave

BENEFITS

• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)