Retail Store Leader — KPI-Driven Team Coach

Goal Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing retail company in Cape Town is seeking a dedicated manager to lead a team of line-supervisors. The ideal candidate will have substantial retail management experience, strong leadership skills, and a commitment to customer service excellence. Responsibilities include managing performance, ensuring compliance with company policies, and resolving customer conflicts. Competitive compensation based on experience, including benefits like a Provident Fund and company vehicle.

Benefits

Company Vehicle

Provident Fund after 3 months

Qualifications

• 12 National Senior Certificate is compulsory.
• Diploma in Retail Management is essential.
• 5-10 years of retail experience in a management role.
• Must be able to work retail hours including weekends.

Responsibilities

• Manage a team of 10 line-supervisors.
• Ensure customer service excellence.
• Conduct performance feedback and coaching.
• Manage stock control and equipment maintenance.
• Handle customer conflict resolutions.

Skills

Team management

Customer service excellence

Staff coaching and mentoring

Conflict resolution

Time management

Education

National Senior Certificate

Diploma in Retail Management

Job description

A fast-growing retail company in Cape Town is seeking a dedicated manager to lead a team of line-supervisors. The ideal candidate will have substantial retail management experience, strong leadership skills, and a commitment to customer service excellence. Responsibilities include managing performance, ensuring compliance with company policies, and resolving customer conflicts. Competitive compensation based on experience, including benefits like a Provident Fund and company vehicle.