Retail Store Leader (Harvest Place)

Wellness Warehouse Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in Johannesburg seeks a manager with at least 5 years of retail experience, including managerial roles, to oversee customer interactions and team development. The ideal candidate will be proficient in stock and cost management, and possess strong communication skills. A passion for health and wellness is required. Competitive remuneration and benefits including provident fund and discounts are offered.

Benefits

Medical aid options

Birthday leave

Team member discounts

Qualifications

• Minimum 5 years retail experience including 2-3 years managerial experience.
• Proficiency in stock management, cost control and management.
• Genuine interest in health and wellness.

Responsibilities

• Manage customer interactions, complaints, and requests.
• Ensure store audit benchmarks are achieved.
• Lead, develop and coach team members.

Skills

Customer service management

Team leadership

Stock management

Communication skills

Sales strategy

Education

Business / Admin qualification

Retail management diploma or degree

Grade 12

Job description

Areas of Responsibility

Customer Experience

Be professional

Manage customer interactions, complaints and requests

Optimise selling space and drive replenishment to ensure stock availability

Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

Sales - meet or exceed targets

GP - reduce wastage & improve stock accuracy within benchmarks

NP - reduce controllable expenses in line with budgets

Interpret Income Statement information and formulate and implement action plans

Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

Effective stock control and stock management

Effective cash handling procedures and controls

Team Management

Lead, develop and retain team members

Performance development culture and team effectiveness

Leading, developing and coaching the team

Basic IR

Job Specifications

Grade 12

Business / Admin qualification - a retail management diploma or degree would be advantageous

Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)

A genuine interest in health and wellness - brand ambassadors

Fully computer literate

Strong written and verbal communication skills

Ability and willingness to work weekends and extended retail hours

Proficiency in stock management, cost control and cost management

Own transport essential

Competency Assessment Achieved

Offer

Remuneration based on a 'cost to company' model and performance incentives.

All permanent team members are required to join the company's provident fund and risk benefit.

Medical aid options are available.

Birthday leave

Team member discounts on in-store and online purchases

Ongoing learning and development through our in-house Wellness Training Academy and supplier training.

Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)