Retail Store Leader: Drive Sales & Service Excellence

Clicks Group Limited; Knysna; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A retail company in Knysna is looking for a Store Manager to lead operations and ensure service excellence. Responsibilities include driving sales, managing stock, and optimizing operational performance. The ideal candidate will have over 5 years of store management experience in retail/FMCG and strong financial management skills. Commitment to customer service excellence and team development is essential. This is a permanent position with a market-related salary.

Qualifications

• 5+ years of experience in a store management role within a retail/FMCG store operations environment.
• Experience managing a large and diverse workforce.
• Financial management experience, including budgets and profit and loss statements.

Responsibilities

• Drive and maximize sales performance of the store.
• Manage operational activities, including expenses and stock management.
• Oversee visual merchandising and maintain store standards.
• Develop and motivate employees to meet business needs.
• Ensure customer service excellence and loyalty initiatives.
• Build relationships with stakeholders to achieve business objectives.

Skills

Sound managerial skills

Results and target driven

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Strong financial acumen

Education

Grade 12 (Maths 50% and English 50%)

B. Degree or Diploma in retail/finance management or related

Job description

A retail company in Knysna is looking for a Store Manager to lead operations and ensure service excellence. Responsibilities include driving sales, managing stock, and optimizing operational performance. The ideal candidate will have over 5 years of store management experience in retail/FMCG and strong financial management skills. Commitment to customer service excellence and team development is essential. This is a permanent position with a market-related salary.