Retail Store Leader

Wellness Warehouse; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading wellness retailer in Pretoria is seeking a Customer Experience Manager. The ideal candidate will have a minimum of 5 years of retail experience, including 2-3 years in a managerial role. Responsibilities include managing customer interactions, optimizing sales space, and leading a team to achieve store profitability. A genuine interest in health and wellness is essential, along with strong communication and stock management skills. This position offers competitive remuneration, medical aid options, and team member discounts.

Benefits

Performance incentives

Medical aid options

Birthday leave

Team member discounts

Ongoing training and development

Qualifications

• Minimum 5 years of retail experience including 2-3 years in management.
• Fully computer literate with strong communication skills.
• Ability to work weekends and extended hours.

Responsibilities

• Manage customer interactions, complaints, and requests.
• Ensure stock availability and optimize sales space.
• Lead and develop team members effectively.

Skills

Customer service skills

Sales proficiency

Stock management

Communication skills

Team leadership

Education

Grade 12

Retail management diploma or degree

Job description

AREAS OF RESPONSIBILITY: Customer Experience

• Be professional
• Manage customer interactions, complaints and requests
• Optimise selling space and drive replenishment to ensure stock availability
• Conduct floor walks to ensure housekeeping disciplines are adhered to
• Store Profitability
• Sales - meet or exceed targets
• GP - reduce wastage & improve stock accuracy within benchmarks
• NP - reduce controllable expenses in line with budgets
• Interpret Income Statement information and formulate and implement action plans
• Identify challenges, trends and opportunities to drive continuous improvement
• Store Disciplines & Productivity
• Ensuring that monthly store audit benchmarks are achieved and improved upon
• Risk Management
• Effective stock control and stock management
• Effective cash handling procedures and controls
• Lead, develop and retain team members
• Performance development culture and team effectiveness
• Leading, developing and coaching the team

Basic IRJOB SPECIFICATIONS

• Grade 12
• Business / Admin qualification - a retail management diploma or degree would be advantageous
• Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)
• A genuine interest in health and wellness - brand ambassadors
• Fully computer literate
• Strong written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Proficiency in stock management, cost control and cost management
• Own transport essential

Competency Assessment Achieved

OFFER

• Remuneration based on a 'cost to company' model and performance incentives.
• All permanent team members are required to join the company's provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)