Retail Store Assistant - Newcastle Mall (New Store)

Dis-Chem Pharmacies; Newcastle; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A national pharmacy retailer in KwaZulu-Natal, Newcastle, is seeking a Retail Store Assistant to assist with overall store management and customer relations. Essential qualifications include Grade 12, retail experience, and basic computer skills. The ideal candidate should be able to manage customer queries and maintain effective communication. The position offers a market-related salary along with medical aid and provident fund benefits.

Benefits

Market related salary

Medical aid

Provident fund

Qualifications

• Grade 12 / Matric is essential.
• Retail experience is required.
• Basic computer skills, including Word, Excel, Outlook, and SAP, are necessary.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish professional relationships with customers.
• Ensure all customer stock queries are resolved.
• Manage refund and return transactions.
• Verify and review deliveries for accuracy.

Skills

Retail administration and operational knowledge

Team player

Good customer relations

Leadership and management skills

Ability to work under pressure

Deadline driven

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Job Title

Retail Store Assistant - Newcastle Mall (New Store)

Job Location

KwaZulu-Natal, Newcastle

Deadline

December 03, 2025

Job Description

Dis-Chem Pharmacies’ Newcastle Mall store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be to assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements

Essential

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies : Essential

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and / or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund20 jnaee

Closing Date

1 9 November 2025