Retail Store Assistant: Customer Experience & Stock Control

Dis-Chem Pharmacies Limited; Gauteng; On-site; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies’ Valley View store is recruiting a Retail Store Assistant to support overall store management and ensure operational and administrative duties are performed per policy. The role involves handling customer interactions, stock queries, refunds, and cash handling.

The position requires Grade 12, basic computer skills (Word, Excel, Outlook) and retail experience, with a focus on delivering excellent customer service and accurate administrative support in a busy store environment.

Qualifications

• Grade 12 / Matric is essential.
• Basic computer skills (Word, Excel and Outlook) and SAP.
• Retail experience is required.

Responsibilities

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customers with enquiries and escalate to the appropriate departments as needed.
• Manage refunds and returns transactions and cash handling.

Skills

Retail experience

Education

Grade 12 / Matric

Tools

SAP

Word

Excel

Outlook

Job description

Dis-Chem Pharmacies’ Valley View store is recruiting a Retail Store Assistant to support overall store management and ensure operational and administrative duties are performed per policy. The role involves handling customer interactions, stock queries, refunds, and cash handling.

The position requires Grade 12, basic computer skills (Word, Excel, Outlook) and retail experience, with a focus on delivering excellent customer service and accurate administrative support in a busy store environment.