Retail Store Assistant - Aloe Pharmacy

Dis-Chem Pharmacies; Oos-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading pharmacy retailer in South Africa is seeking a Retail Store Assistant to assist in managing daily operations. The role involves handling customer queries, managing stock, and ensuring service excellence. Candidates should have a Grade 12 qualification and retail experience. A clear criminal record and reliable transport are required. Competitive salary and benefits will be discussed during the interview.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• South African citizen required.
• MIE, clear criminal and credit record needed.
• Driver’s license and/or own reliable transport.

Responsibilities

• Assist with the overall management of the store.
• Manage and report customer complaints.
• Ensure resolution of customer stock queries.
• Maintain effective communication with customers.
• Manage refund and return transactions.
• Verify deliveries and invoices for accuracy.

Skills

Retail administration and operational knowledge

Team player

Good customer relations

Leadership and management skills

Ability to work under pressure

Deadline driven

Education

Grade 12 / Matric

Tools

Basic computer skills (Word, Excel, Outlook, SAP)

Job description

Overview

Aloe Pharmacy store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be to assist with the overall management of the store to ensure, operational and administrative duties are performed as per the standard policy and procedure.

Minimum Requirements

Essential:

• Grade 12 / Matric
• Basic computer skills (Word, Excel and Outlook). SAP.
• Retail experience

Job Specification

• Manage and report all customer complements and complaints to management.
• Establish a professional relationship with customers.
• Ensure all customer stock queries are dealt with and resolved.
• Maintain effective external communication with customers when they require feedback.
• Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Manage the shorts and overs at the point of sale, including the floats.
• Manage refund and return transactions.
• Ensure that back shopping and returned goods are handled correctly.
• Verify and review deliveries and invoices for total accuracy.
• Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
• Manage and control high risk stock
• Prepare the run reconciliation on a daily basis.
• Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
• Maintain effective liaison between relevant parties.
• Maintain effective document control including but not limited to float, petty cash, cash on hand.

Competencies

Essential:

• Retail administration and operational knowledge
• Team player, good customer relations
• Leadership and management skills
• Trustworthy and honesty
• Ability to work under pressure
• Deadline driven

Special conditions of employment

• South African citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Remuneration and benefits

• Market related salary
• Medical aid
• Provident fund
• Staff account

Only successful applicants will be contacted. If you haven’t been contacted within two weeks after the closing date consider your application as unsuccessful.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.