Retail Stock Controller & Customer Care Leader

M-Kopa; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading mobile financial services company in East London is seeking a Stock Controller / Retail Customer Care Executive to enhance retail operations and ensure effective support for customers. The role involves managing inventory, supporting sales teams, and ensuring customer satisfaction while contributing to the company's goal of financial inclusion. The ideal candidate will have experience in customer care and inventory management, along with tech-savviness. This position offers opportunities for growth and development within a dynamic environment.

Benefits

Diverse development programs

Family-friendly policies

Flexible work arrangements

Qualifications

• Demonstrable experience in customer care or inventory management—ideally in mobile retail.
• Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
• Proven ability to manage front-office operations and digital systems.

Responsibilities

• Receive, issue, and track stock with precision.
• Manage phone swaps and returns with speed and empathy.
• Partner with acquisition and upgrade teams to ensure stock availability.
• Log, troubleshoot, and resolve customer issues.
• Follow up on servicing and ensure timely pickups.
• Maintain visibility and quality of marketing materials.

Skills

Customer care experience

Inventory management

Tech-savviness

Job description

A leading mobile financial services company in East London is seeking a Stock Controller / Retail Customer Care Executive to enhance retail operations and ensure effective support for customers. The role involves managing inventory, supporting sales teams, and ensuring customer satisfaction while contributing to the company's goal of financial inclusion. The ideal candidate will have experience in customer care and inventory management, along with tech-savviness. This position offers opportunities for growth and development within a dynamic environment.