Retail Stock Controller & Customer Care Advocate

M-Kopa; East London; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A growing financial inclusion company in East London is seeking a Stock Controller / Retail Customer Care Executive. This role focuses on managing inventory and enhancing customer support as the company scales its operations. Ideal candidates have experience in customer care and inventory management, and are tech-savvy with strong smartphone skills. Join a dynamic team dedicated to improving financial inclusion across markets.

Benefits

Diverse development programs

Coaching partnerships

Family-friendly policies

Qualifications

• Demonstrable experience in customer care or inventory management, ideally in mobile retail.
• Tech-savvy, with a strong bias toward smartphone usage and troubleshooting.
• Proven ability to manage front-office operations and digital systems.

Responsibilities

• Receive, issue, and track stock with precision, leading monthly stock takes.
• Manage phone swaps and returns with speed and empathy.
• Partner with acquisition and upgrade teams to ensure stock availability.
• Log, troubleshoot, and resolve customer issues, being the face of M-KOPA's promise.
• Follow up on servicing, ensure timely pickups, and close the loop with customers.
• Maintain visibility and quality of marketing materials.

Skills

Customer care experience

Inventory management experience

Tech-savvy with smartphones

Ability to manage front-office operations

Job description

A growing financial inclusion company in East London is seeking a Stock Controller / Retail Customer Care Executive. This role focuses on managing inventory and enhancing customer support as the company scales its operations. Ideal candidates have experience in customer care and inventory management, and are tech-savvy with strong smartphone skills. Join a dynamic team dedicated to improving financial inclusion across markets.