Retail & Showroom Coordinator - South Africa (m/f/d)

vetsak®; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading premium furniture company is seeking a motivated individual to enhance their showroom operations in Cape Town. The role involves driving sales, engaging with customers, and ensuring a top-tier showroom experience. The ideal candidate will have at least 3 years of experience in retail or showroom coordination, strong communication skills, and a passion for design. You'll enjoy creative freedom in an international team and attractive product discounts. Join us to reshape the furniture experience.

Benefits

Creative freedom

Attractive product discounts

Qualifications

• Minimum 3 years’ experience in retail sales or showroom coordination.
• Proven sales ability and strong customer service skills.
• Excellent organisational and multitasking skills.

Responsibilities

• Maintain a premium showroom experience consistent with the brand.
• Drive showroom sales by identifying customer needs.
• Manage stock movement and visual merchandising.

Skills

Sales ability and customer service skills

Organisational and multitasking skills

Confident communication

Proficiency in Microsoft Office and Google Workspace

Attention to detail and understanding of design

Proactive and solutions-driven mindset

Customer-oriented relationship-building

Tools

CRM systems (e.g., HubSpot)

Job description

About us

vetsak is one of the fastest-growing D2C companies in the premium furniture segment. We combine the South African lifestyle with German innovation and quality. So far, we have made the lives of over 150,000 customers in 60 countries more comfortable, and we are adding more every day. In order to expand our growth, we are looking for bold, creative, driven, self-motivated, entrepreneurial individuals with a “sky’s the limit” kind of outlook, to join and develop our team.

Your Responsibilites

• Maintain an exceptional, premium showroom experience consistent with the Vetsak brand identity.

• Welcome, engage, and assist walk-in customers — providing professional product consultations and quotations.

• Drive showroom sales by identifying customer needs, recommending configurations, and ensuring a seamless purchasing experience.

• Manage stock movement and visual merchandising between the warehouse and showroom.

• Ensure accurate recording of showroom sales, quotations, invoices and customer information.

• Coordinate daily opening and closing procedures, ensuring the space is clean, operational, and brand‑ready.

• Support showroom events, photoshoots, and product launches as required.

• Assist in managing orders, stock requests, and communication between the sales team, warehouse, and retail partners.

• Track retailer performance and conversion metrics, and report results to management.

• Provide product and sales support to retail partners, ensuring consistent brand presentation and knowledge.

• Support the setup and maintenance of product displays and brand materials across retail partner locations.

• Liaise with the marketing team regarding POS materials, product information, and in‑store branding needs.

• Support logistics coordination for deliveries, returns, and fabric sample books management.

• Maintain updated retail and showroom price lists, catalogues, and fabric Sample Books and Fabric Sample Cards.

• Prepare and maintain sales reports and administrative documentation as needed.

• Work closely with the B2B Manager to improve showroom operations and retail execution.

What you can expect from us

• A growing international team reshaping the future of furniture - if you want to career growth, vetsak is an incredible place to learn and grow.
• A collaborative, non-hierarchical and strong values‑led culture where your voice & contribution matters.
• Düsseldorf-based office with flexible working options.
• Creative freedom and colleagues who are among the best in their field.
• Attractive product discounts.

About You

• You´re based in Cape Town.

• Minimum 3 years’ experience in retail sales, showroom coordination, or a similar role.

• Proven sales ability and strong customer service skills.

• Excellent organisational and multitasking skills.

• Confident communicator with professional presentation and interpersonal skills.

• Proficiency in Microsoft Office, Google Workspace, and CRM systems (e.g., HubSpot).

• Strong sense of aesthetics, attention to detail, and understanding of premium design.

• Ability to work independently and collaboratively in a dynamic environment.

• A proactive, solutions-driven, and hands‑on mindset.

• Passionate about design, comfort, and lifestyle brands.

• Friendly, confident, and customer-oriented with a natural ability to build relationships.

• Reliable, disciplined, and adaptable to changing priorities.

• Aligned with vetsak’s culture — authentic, thoughtful, and quality-driven.

Important to know

Ready to make comfort a career? Apply now with your CV and a few words about why you’re the right fit.

Important to know: Your CV & cover letter must be written in English (our company language).