Retail Shop Assistant

Time Personnel; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A retail company in Cape Town is seeking a friendly and reliable Retail Shop Assistant dedicated to excellent customer service. Your responsibilities will include processing sales, managing customer interactions, and ensuring the store is clean and visually appealing. Strong communication skills in English and Afrikaans are essential. Applicants should have a reliable transport.

Qualifications

• Previous retail or customer service experience preferred but not essential.
• Fluent communication in both English and Afrikaans required.

Responsibilities

• Provide product information, advice and recommendations to customers.
• Handle customer complaints or queries in a professional manner.
• Process sales transactions accurately using the POS system.
• Maintain visual merchandising standards and promotional displays.

Skills

Strong communication skills

Customer service skills

Attention to detail

Organizational skills

Reliability

Education

Matric / Grade 12 (or equivalent qualification)

Job description

Retail Shop Assistant job vacancy in Cape Town.

Are you friendly, reliable and passionate about great customer service? Our client in Rondebosch is looking for an energetic Retail Shop Assistant. Apart from offering excellent customer service, responsibilities include growing the business by engaging in outgoing phone calls to potential clients in the hospitality industry.

Strong administrative skills, and fluent communication in both English and Afrikaans is required.

Requirements:

• Matric / Grade 12 (or equivalent qualification)
• Previous retail or customer service experience preferred but not essential
• Excellent communication and interpersonal skills; friendly and confident when dealing with customers
• Well-presented and professional appearance
• Reliable and punctual with a strong sense of responsibility
• Ability to work alone and independently
• Basic numeracy and computer skills for operating the cash register and POS system
• Attention to detail with good organisational skills
• Flexibility to work on a Saturday when required
• Reliable transport

Duties and Responsibilities:

• Provide product information, advice and recommendations to customers
• Handle customer complaints or queries in a professional and helpful manner
• Process sales transactions accurately using the point-of-sale (POS) system
• Replenish shelves and ensure products are neatly displayed
• Assist with receiving, unpacking and pricing new stock
• Conduct regular stock counts and report discrepancies
• Maintain visual merchandising standards and promotional displays
• Keep the store clean, tidy and well-organized at all times
• Open and close the store
• Handle cash, card and electronic payments responsiblyFollow store security procedures and loss prevention guidelines
• Support external sales reps with administrative tasks
• Participate in staff meetings, training and product knowledge sessions.