Retail Service Lead: POS & Stock Control

Clicks Group Limited; Knysna; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Knysna seeks a Service Advisor to enhance customer service at the point of sale. The successful candidate will be responsible for overseeing operational activities, managing stock and cash, and training staff. Candidates must have Grade 12 and at least one year of experience in a retail environment. Strong problem-solving, communication, and customer service skills are essential, making this an exciting opportunity to join a dynamic team in the health and beauty sector.

Qualifications

• 1 year of experience in a customer-facing role within retail/FMCG operations.
• Numeracy and stock management experience required.

Responsibilities

• Ensure fast and efficient customer service at the point of sale.
• Manage stock and cash effectively while minimizing shrinkage.
• Train shop assistants/cashiers to deliver excellent service.

Skills

Financial management principles

Retail/FMCG background

Customer service excellence

Problem-solving skills

Computer literacy

Good communication skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

A leading retail company in Knysna seeks a Service Advisor to enhance customer service at the point of sale. The successful candidate will be responsible for overseeing operational activities, managing stock and cash, and training staff. Candidates must have Grade 12 and at least one year of experience in a retail environment. Strong problem-solving, communication, and customer service skills are essential, making this an exciting opportunity to join a dynamic team in the health and beauty sector.