Retail Operations Manager

Cash Crusaders Retail (Pty) Ltd; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company based in Johannesburg is seeking a Retail Operations Manager to oversee multiple stores. The ideal candidate will have at least 5 years of retail or franchise experience and be proficient in MS Office. Responsibilities include managing store performance, financial budgeting, and ensuring compliance with franchise standards. Strong interpersonal and organizational skills are required, along with the ability to multitask in a high-pressure environment.

Qualifications

• Minimum of 5 years Retail or Franchise experience.
• Fully competent in MS Office packages.
• Ability to multitask and prioritise effectively.

Responsibilities

• Manage 10 to 15 stores in the area.
• Direct daily operations to maximise profit.
• Ensure compliance with Franchise System standards.

Skills

Retail Management

Financial Management

Organisational Skills

Interpersonal Skills

Analytical Skills

MS Office Competence

Attention to Detail

Education

Matric / Grade 12

Job description

Retail Operations Manager - Inland (Lanseria)

Introduction

Cash Crusaders is a respected national franchised brand that fast became part of the South African mainstream retail landscape.

We retail a range of directly imported new goods that are branded under our own house brands. The range includes products as diverse as electronic goods, DJ equipment, musical instruments, D.I.Y tools, small and large household appliances.

Our range of quality second-hand items enables a vibrant exchange and valuable flow of goods from consumer to consumer in an efficient, regulated and reliable environment. In addition, Cash Crusaders offers consumers access to secured loans

Duties & Responsibilities

The company is seeking to employ an Operations Manager based in Lanseria. The successful candidate will have 5 years Retail or Franchising experience. Will be a self-starter and able to work independently within a pressurised environment. Strong Excel and Word skills as well as fluency in the English language are essential for this position. The successful candidate will be based in our Gauteng office with travel expected.

Responsibilities :

• Multi site Management
• Manage Retail Standards
• Franchisee Relationship Management
• Store Audits
• Financial Management, Budgeting and driving EBITDA
• Build sustainable Strategies per store in your control to improve performance and manage costs effectively
• Manage and test service levels in each store, increasing the customer experience

Desired Experience & Qualification

About the position :

Operations Managers oversee 10 to 15 stores within their set area dependent on seniority and experience. Their job description entails directing the daily operations of a cluster of stores to maximise profit and minimise costs. Lead the stores within their control to deliver the set standards and comply to the Franchise System. Operations managers are there to ensure the Franchise System and standards are adhered and Franchisees are driving stores to be more profitable.

The following skills are required :

• Matric / Grade 12
• A minimum of 5 years Retail or Franchise experience
• Fully competent in MS Office packages
• Excellent organisational, numeric and administrative skills
• Ability to multitask and prioritise effectively whilst working in a stressful environment
• Excellent interpersonal skills and ability to communicate at all levels
• Well groomed and professional
• Ability to maintain confidentiality
• Must have a flexible work approach
• Must be able to work under pressure
• Attention to detail
• Analytical skills
• Must be able to effectively and professionally deal with clients

Please take note that shortlisted candidates will undergo a background check and Polygraph test.