Retail Manager | Strand

Essential Health Pharmacy Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail pharmacy group in Cape Town is seeking a Retail Manager to enhance shopper experience and manage daily store operations. The ideal candidate will have a Grade 12 qualification and 3 years of management experience, alongside strong interpersonal and numerical skills. Responsibilities include overseeing store operations, managing personnel, and dealing with customer complaints. Candidates should be willing to work retail hours and possess a valid driver’s license.

Qualifications

• Minimum of 3 years management role with relevant work experience.
• Willing and able to work retail hours.
• Valid driver's license and reliable transport.

Responsibilities

• Daily opening and/or closing of store with the Pharmacy manager.
• Ensure smooth queue flow at till points.
• Organize store operations and personnel responsibilities.
• Manage shorts and overs at points of sale including floats.
• Control store budgets for minimum expenditure and efficiency.
• Deal with customer complaints to maintain store's reputation.
• Oversee stock control including receiving and expired stock.
• Ensure product displays are professionally packed.
• Manage staff complaints, training, and upliftment.

Skills

Communication

Customer service orientation

Teamwork

Integrity

Accuracy and attention to detail

Numeracy

Literacy

Computer Literacy

Education

Grade 12 | Matric with Math 50% | Math Lit 60% | Languages 50%

Tools

MS Office

Job description

Overview

Essential Health Pharmacy - Strand is recruiting for a Retail Manager. The main purpose of this role is to enhance shopper experience and to function as the liaison between management and customers. Retail Manager will be in managing the day-to-day optimal functioning of the store / operations and allocate responsibilities to personnel and motivate them to reach their maximum capacity.

Minimum Requirement - Essential

• Grade 12 | Matric with Math 50% | Math Lit 60% | Languages 50%
• Minimum of 3 years management role with the relevant work experience.
• Sound numerical skills
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous

• 3 years’ work experience, with 2-year supervisory experience

Job Specification

• Daily opening and / or closing of store with the Pharmacy manager / Pharmacist.
• Ensure that queues flow smoothly through the isle at till points
• Organise all store operations and responsibilities to personnel.
• Manage the shorts and overs at the points of sale, including floats
• Control the store budgets aiming for minimum expenditure and efficiency.
• Deal with complaints from customers to maintain the stores reputation.
• Stock control oversee key focal points receiving, invoices, returns, expired stock, cycle counts, to follow.
• Merchandising, oversee and ensure that product displays are professionally packed.
• Manage staff complaints, training, and upliftment.

Abilities and skills

Communication | Customer service orientated, teamwork, integrity, Accuracy and attention to detail, numeracy, Literacy, Computer Literate, Well presented, Willing and able to work retail hours. Valid driver’s license and reliable transport

Application details

Please apply below, alternatively you can e-mail your CV to [e-mail] with the job title in the subject line.

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.

If you have not been contacted within 2 (two) weeks please accept that your application has been unsuccessful.