Retail Manager

Unique Personnel; Pretoria; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading retail organization in Pretoria is seeking a Senior Retail Manager to lead operations at its large-format hypermarket. The successful candidate will have at least 10 years of experience in retail management, including 5 years in senior leadership. Key responsibilities include overseeing daily operations, leading a large team, driving sales, and ensuring compliance with standards. This role demands excellent leadership and analytical skills, with a focus on enhancing customer experience.

Qualifications

• Minimum 10 years' experience in retail management.
• At least 5 years in a senior leadership role.
• Strong track record of achieving sales targets.
• Experience leading large teams successfully.
• In-depth understanding of retail operations.

Responsibilities

• Oversee daily operations of the hypermarket.
• Lead and motivate retail employees.
• Implement effective sales and marketing strategies.
• Manage stock levels and supplier relationships.
• Ensure compliance with health and safety standards.

Skills

Leadership skills

Analytical abilities

Problem-solving skills

Communication skills

Customer service orientation

Education

Tertiary qualification in Retail Management or Business Administration

Tools

Retail management systems

POS systems

Data reporting tools

Job description

Unique Personnel boasts over 50 years (established in

clients

Duties & Responsibilities

We are seeking an experienced and results-driven Senior Retail Manager to lead operations at a large-format hypermarket.

This leadership role is responsible for overseeing all retail functions, driving sales performance, optimizing customer experience, and ensuring operational excellence across departments.

Key Responsibilities

• Oversee the daily operations of the hypermarket, ensuring smooth and efficient business performance across all departments.
• Lead, develop, and motivate a team of over retail employees to achieve sales, service, and operational targets.
• Implement effective sales and marketing strategies to drive revenue, enhance customer engagement, and increase market share.
• Manage stock levels, inventory rotation, merchandising standards, and supplier relationships to ensure optimal product availability.
• Ensure full compliance with health, safety, and regulatory standards at all times.
• Analyze sales data, KPIs, and market trends to identify opportunities for growth and continuous improvement.
• Handle customer queries and complaints with professionalism and a service-oriented approach.
• Collaborate closely with supply chain, finance, and marketing teams to optimize profitability and operational efficiency.
• Conduct regular performance reviews, training sessions, and coaching interventions to strengthen team capability.

Desired Experience & Qualification

Key Requirements

• Minimum 10 years' experience in retail management, with at least 5 years in a senior leadership capacity within a hypermarket or large-format retail environment.
• Strong track record of achieving sales targets and improving store performance.
• Excellent leadership, coaching, and people management skills with experience leading large teams.
• In-depth understanding of retail operations, merchandising, customer experience, and financial performance metrics.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in retail management systems, POS, and data reporting tools.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Matric essential; tertiary qualification in Retail Management, Business Administration, or a related field will be advantageous.

Core Competencies of a High-Impact Retail Leader

• Inspirational Leadership – Sets clear goals, leads by example, and builds high-performing, engaged teams.
• Sales & Performance Focus – Understands key retail metrics (conversion rate, basket size, foot traffic) and knows how to influence them.
• Operational Excellence – Drives store efficiency, ensures compliance, and delivers an exceptional in-store experience.
• Customer-Centric Mindset – Champions service excellence and embeds a customer-first culture.
• Team Development – Identifies potential, nurtures talent, and fosters growth through continuous learning and recognition.
• Data-Driven Decision Making – Uses insights and KPIs to shape strategy and drive measurable results.

Bonus Attributes

Bonus AttributesTraitWhy It MattersResilienceRetail is fast-paced and unpredictable; resilience ensures consistency and calm under pressure. AdaptabilityMarkets evolve—so must leadership strategies. Tech SavvyLeverages POS systems, CRM tools, and analytics to make informed decisions. commercial AwarenessUnderstands what drives profit, cost efficiency, and long-term value. Strong CommunicationKeeps teams aligned, informed, and motivated while engaging effectively with customers and stakeholders.