Retail Manager

NGF; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail company in Johannesburg is seeking a Retail Manager to drive sales and enhance customer experiences. The ideal candidate will have 3–5 years of retail management experience, preferably in liquor or FMCG, and possess excellent leadership and communication skills. The role includes overseeing store operations, team management, and financial reporting. Competitive remuneration and benefits are offered.

Benefits

Competitive remuneration package

Provident fund

Group life and disability cover

Qualifications

• Minimum 3–5 years of retail management experience, preferably in liquor or FMCG.
• Proven track record of achieving sales and overseeing high-performing teams.
• Willingness to work retail hours, including weekends.

Responsibilities

• Drive sales performance and achieve store targets.
• Oversee day-to-day store operations and ensure compliance.
• Recruit, train, and motivate store staff.
• Manage budgets, expenses, and analyze sales data.

Skills

Leadership skills

Communication skills

Sales-driven mindset

Problem-solving abilities

Organisational skills

Knowledge of stock management

Education

Matric / Grade 12

Tertiary qualification in Retail / Business Management

Tools

POS systems

Inventory software

Job description

At Norman Goodfellows, we don’t just sell wine, spirits, and premium beverages — we create experiences worth toasting to. We’re on the hunt for a Retail Manager who’s got the perfect blend of leadership, passion, and a dash of flair. If you thrive in a fast-paced environment, love creating exceptional customer experiences, and can manage a team as smoothly as a perfectly aged whiskey, then we want you on our team!

Key Responsibilities

• Sales & Customer Experience
  Drive sales performance and achieve store targets. Deliver an exceptional customer experience that reflects the Norman Goodfellows brand. Handle customer queries, complaints, and escalations with professionalism.
• Operations & Compliance
  Oversee day-to-day store operations, ensuring compliance with company policies, liquor licensing, health & safety, and legal requirements. Manage stock control, ordering, receiving, and shrinkage management. Ensure store presentation, merchandising, and promotional displays meet company standards.
• Team Leadership
  Recruit, train, motivate, and manage store staff. Set clear goals, monitor performance, and provide coaching and feedback. Build a culture of accountability, collaboration, and service excellence.
• Financial & Reporting
  Manage budgets, expenses, and cost control. Analyse sales data and prepare reports for management. Drive profitability through effective resource allocation and cost management.

Key Competencies & Skills

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Commercial awareness and sales-driven mindset.
• Ability to problem-solve and make sound decisions.
• Strong organisational and multitasking skills.
• Knowledge of stock management and retail systems (POS, inventory software).

Requirements

• Matric / Grade 12 (Tertiary qualification in Retail / Business Management advantageous).
• Minimum 3–5 years’ retail management experience, preferably in liquor, FMCG, or premium lifestyle retail.
• Proven track record of achieving sales and managing high-performing teams.
• Willingness to work retail hours, including weekends and public holidays.

Benefits

• Competitive Remuneration package
• Provident fund
• Group life and Disability cover